Role Overview
We are seeking a customer service professional to join our team. This role focuses on delivering outstanding service to both new and existing customers via phone and email. It is essential for ensuring contract renewals are successfully secured and for driving new business opportunities within Kingspan.
About Kingspan Light, Air + Water
Kingspan Light, Air + Water is a division of Kingspan Group operating in 20 countries across the globe. We design, manufacture, and service natural daylighting, smoke ventilation, water, and safe storage solutions. Our solutions are designed to ensure the buildings of the future deliver more. We do this in a way that combats climate change while optimizing the benefits of daylighting, fresh clean air, and sustainable water. Our purpose is to make a difference in everything we do, while improving the comfort, safety, and wellbeing of our buildings' occupants whilst protecting our world's natural resources.
Key Responsibilities
* Respond to inbound customer inquiries via phone and email.
* Resolve customer issues efficiently, within agreed timelines, and provide accurate quotes.
* Schedule site visits and manage part orders and deliveries.
* Ensure precise order processing, including handling credit card transactions.
* Meet sales KPIs set by the Service Manager.
* Identify and develop new business opportunities to build a healthy sales pipeline.
* Record and track sales progress.
* Expand knowledge of Kingspan’s products and services to better meet customer needs.
* Recommend appropriate solutions based on customer requirements.
* Foster strong relationships with key stakeholders, including field engineers.
Essential Qualifications and Skills
* GCSEs (or equivalent) including English and Maths.
* Strong phone communication skills and professional etiquette.
* Excellent data entry abilities.
* Proven experience in customer service, especially managing calls and queries.
* A proactive sales mindset with the ability to meet sales targets.
* Excellent verbal and written communication skills.
* Strong organizational and time management skills.
Benefits
* Career Growth & Advancement: As Kingspan continues to expand, we offer opportunities for career progression both locally and globally for the right candidate.
* Professional Development: Access to comprehensive development programs and internal job opportunities within Kingspan’s global network.
* Skills Enhancement: Your role will be dynamic and multifaceted, providing you with an opportunity to expand your skill set and versatility.
* Mentorship: Kingspan fosters a collaborative environment where you can learn from senior leaders and industry experts, ensuring your professional growth.
* Culture: We pride ourselves on a supportive and collaborative team culture. Our environment encourages innovation and teamwork to achieve excellence.
* Corporate Social Responsibility: As part of our Planet Passionate initiative, Kingspan is committed to reducing energy use, carbon emissions, and increasing recycling and waste reduction across our operations, driving sustainability and contributing to the circular economy.
Hours of work: 8.15am - 5pm Monday to Thursday and 8.30am to 4pm Fridays
Hybrid role after training period
Kingspan is an equal opportunity employer, welcoming applications from individuals of all backgrounds and experiences.
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