Customer Service Advisor
Our client is looking for a Customer Service Co Ordinator / Advisor to join their regional office in Bristol, BS16
The length of the contract is 6 months work and the start date is ASAP
Responsibilities & Duties
* Manage incoming communication, which can be via e-mail, telephone, website, etc, from any external stakeholder such as a customer, client, local authority, supplier, etc.
* Proactively identify and understand the issue(s) and ensure they are suitably logged and detailed within the complaints system and any other system which may be required.
* Proactively liaise with stakeholders across all levels of the Avonline Networks business and external stakeholders to understand the complaint and work towards a suitable and acceptable resolution
*. Proactively liaise with Clients and other stakeholders to drive any complaint(s) to a successful resolution in line with an SLA. Escalate complaints as and when required to resolve.
* Liaising with Finance to make compensation payments where appropriate.
* Day to day management of Complaints Administrator.
The pay rate offered is £13.84 Per Hour - PAYE
The working hours are Monday to Friday - 7.30AM to 4.30PM
To be considered for this role, please apply online or contact Nye on (phone number removed)
CDFTR