The Front of House Receptionist is an integral part of the Lodge Trust CIO team, responsible for providing exceptional customer service and administrative support at the front desk. This role requires a professional and friendly demeanour, excellent communication skills, and the ability to manage multiple tasks efficiently. The receptionist will serve as the first point of contact for visitors, staff, and residents, ensuring a welcoming environment and smooth operations at all times.
Key Responsibilities
Reception and Customer Service:
* Greet and welcome visitors, residents, and staff with a friendly and professional demeanor.
* Answer, screen, and direct incoming phone calls, taking messages when necessary.
* Handle visitor registration and security procedures, and log visitor information.
* Acts as the first point of contact for onsite users of our holiday cabins and caravanning pitches, signposting them to the right team member for support.
* Respond promptly to general inquiries, providing accurate information or directing queries to appropriate personnel.
* Maintain a tidy and organised reception area, ensuring a welcoming environment for all visitors.
Administrative Support:
* Assist with mail & parcel distribution, courier services, and office supply inventory management.
* Support administrative tasks such as printing, laminating, scanning documents, filing, and data entry as required.
* Assist the Senior Administration Coordinator with HR & Recruitment Administration, special projects, and general tasks as required.
Communication and Coordination:
* Coordinate communication between visitors, staff, and departments, ensuring efficient flow of information.
* Assist in preparing communication materials such as newsletters, emails, and notices.
* Update and maintain accurate records, contact lists, and databases.
* Assist in organising and coordinating Lodge Trust events, services, and staff meetings.
Resident Support
* Provide friendly assistance to adults with learning difficulties when they visit the reception area, including support with diary management, handling general inquiries, and assisting with the collection of parcels and post.
Skills:
* Excellent communication and interpersonal skills, with a friendly and professional demeanour.
* Strong organisational skills and attention to detail.
* Ability to multitask and prioritise tasks effectively in a fast-paced environment.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment.
* Ability to maintain confidentiality and handle sensitive information with discretion.
Benefits
* Competitive hourly wage
* Company pension scheme to support your future
* Healthcare scheme
* Employee discount program for exclusive offers
* Free on-site parking
* Referral program with rewards for successful hires
* Increased holiday allowances for long service
* Opportunities for career growth and development
Job Types: Part-time, Permanent
Pay: £12.00 per hour
Expected hours: 25 per week
Schedule:
* Monday to Friday
* No weekends
Experience:
* Microsoft Outlook: 1 year (required)
* Microsoft Office: 1 year (required)
* Organisational skills: 1 year (required)
* Administrative experience: 1 year (required)
* Microsoft Word: 1 year (required)
Work Location: In person
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