Job summary An exciting opportunity has arisen for an Assistant Charity Retail Manager. The post holder will be required to manage a wide range of activities connected with the retail operations of Newcastle Hospitals Charity. Interview date: Wednesday 19 March 2025 30 hours/week You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE Main duties of the job NCCC provides a full range of non-surgical oncology services for those patients diagnosed with cancer. In addition to providing in-patient, out-patient, day case, chemotherapy and radiotherapy services, patients are seen in the outreach Cancer Units. Approximately 5,000 new patients will be referred to NCCC each year. Newcastle Hospitals Charity supports NCCC by funding various nonessential items of equipment or other resources that improve the quality of patient care and experience while in the care of NCCC. About us Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites: o Freeman Hospital o Royal Victoria Infirmary (RVI) o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site) o Newcastle Dental Hospital o Newcastle Fertility Centre o Northern Centre for Cancer Care, North Cumbria o Northern Genetics Service o Cramlington Manor Walks These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'. For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust Date posted 17 February 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Part-time Reference number 317-2025-08-11-DR Job locations Freeman Hospital 317 01 Freeman Hospital NE7 7DN Job description Job responsibilities With guidance and support from the Charity Retail Manager, responsible for all aspects of the retail outlets including identifying product lines, buying & displaying product & monitoring stock and range performance regularly. Carrying stocktaking in line with Trust policy. Responsible for pricing within agreed guidelines, monitoring sales and ensuring self and volunteers provide an excellent standard of service and customer care. Responsible for health and safety, supervision, support and welfare of volunteers within this area. Managing volunteer rota to ensure the agreed opening hours are achieved, participate in the recruitment and training of volunteers. Deal with queries, concerns and complaints in line with Trust policies. Acting as an advocate for the charity and supporting its marketing and promotion. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Job description Job responsibilities With guidance and support from the Charity Retail Manager, responsible for all aspects of the retail outlets including identifying product lines, buying & displaying product & monitoring stock and range performance regularly. Carrying stocktaking in line with Trust policy. Responsible for pricing within agreed guidelines, monitoring sales and ensuring self and volunteers provide an excellent standard of service and customer care. Responsible for health and safety, supervision, support and welfare of volunteers within this area. Managing volunteer rota to ensure the agreed opening hours are achieved, participate in the recruitment and training of volunteers. Deal with queries, concerns and complaints in line with Trust policies. Acting as an advocate for the charity and supporting its marketing and promotion. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Person Specification Qualifications & Education Essential Good standard of education at undergraduate Diploma level or equivalent Knowledge & Experience Essential Significant experience in the retail industry including buying, marketing, sales and accounting Significant previous experience in the retail industry in a senior sales or middle management position. Previous experience in managing cash and accounts Desirable Previous experience in a health care or charity environment. Skills & Abilities Essential Excellent communication skills, written, verbal, non-verbal Diplomatic, good negotiator, sociable Mature, friendly personality Able to lead and train, motivate and support staff and volunteers IT literate Ability to project sales, profit and income figures Person Specification Qualifications & Education Essential Good standard of education at undergraduate Diploma level or equivalent Knowledge & Experience Essential Significant experience in the retail industry including buying, marketing, sales and accounting Significant previous experience in the retail industry in a senior sales or middle management position. Previous experience in managing cash and accounts Desirable Previous experience in a health care or charity environment. Skills & Abilities Essential Excellent communication skills, written, verbal, non-verbal Diplomatic, good negotiator, sociable Mature, friendly personality Able to lead and train, motivate and support staff and volunteers IT literate Ability to project sales, profit and income figures Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name The Newcastle upon Tyne Hospitals NHS Foundation Trust Address Freeman Hospital 317 01 Freeman Hospital NE7 7DN Employer's website https://careers.nuth.nhs.uk/why-us (Opens in a new tab)