Job Title: Operations & Resourcing Assistant – London Transport Museum (LTM)
Salary: £24,250 - £25,600 PA, free travel on TfL services plus benefits
Location: London Transport Museum at Covent Garden, London & Hybrid working.
Contract Type: Permanent - Band 1A
Hybrid Working: This role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.
About London Transport Museum (LTM)
Based in Covent Garden, we are the world’s leading museum of urban transport and an award-winning day out. We are passionate, curious, and adventurous. As a heritage and education charity, we reach every primary school in the capital to fire the imaginations of tomorrow’s engineers, designers, scientists, and arts enthusiasts.
We want to close skills gaps, redress gender imbalances, and create opportunities for under-represented and disadvantaged communities. We want to ignite curiosity to shape the future.
Overview of Project/Role
* The post holder will drive the sales of all LTM’s events, workshops, and general admission, presenting a positive image of the Museum to customers and related organisations.
* The post holder will be part of the day-to-day operations team that manages the contact centre and reception, requiring a great deal of administration to keep business information up to date and accurate.
* This role is crucial to the public and professional image of the Museum, serving as the first point of call for potential future visitors, customers, and stakeholders.
* Operations and Resourcing assistant will apply and maintain consistent excellent standards of planning, organisation, customer care, and services; delivering all processes and procedures in accordance with Museum, TfL, and legal requirements.
* The role is responsible for raising purchase orders for the visitor services department and performing other administrative tasks as required by the Operations managers.
* The post holder will set an example and be approachable with guests, demonstrating positive behaviour in line with the Museum principles.
* Reception and the Operations room will deliver a range of support functions for the Museum and serve as a key information source for all employees.
* This role requires weekend working (5 days out of 7).
* The post holder has no direct line management responsibility.
Key Accountabilities
* Provide a quality service for all customers and stakeholders.
* Adhere to company policy and procedures and inform Management of any issues.
* Answer the phone in the Operations room and at reception, taking bookings for schools, the Museum's public programme, and providing information on any Museum enquiry.
* Check that all items on the department's daily tasks are completed in a timely manner, and clear the Museum's email inbox daily.
* Assist with administration of the department, including resourcing temporary Museum events, staff for the Museum, space bookings, and compiling visitor figures.
* Reception and the operations room will manage telephone calls professionally, redirect enquiries, book and organise couriers and taxis, greet and check-in visitors, and assist in the Museum's fire evacuation strategy.
* Carry out any other reasonable requests by the Museum's management.
Skills, Knowledge & Experience
Knowledge
* A professional qualification or equivalent experience.
* Detailed knowledge and experience of a ticketing or CRM system, preferably The Patron Edge or SRO.
* A good understanding of box office processes, including online sales.
* Detailed knowledge of IT systems, including MS Office Suite, especially MS Excel.
Skills
* Strong organisational skills, ability to work under pressure, manage multiple responsibilities and deadlines, and prioritise complex work streams.
* Strong attention to detail.
* Strong interpersonal skills and the ability to build relationships, influence behavioural change, and engage with stakeholders.
* Creative and flexible with an innovative, customer-focused approach.
Experience
* A ticketing professional with relevant experience.
* Experience working operationally in a leisure or heritage facility subject to a regulatory licensing regime.
Equality, Diversity, and Inclusion
We are committed to equality, diversity, and inclusion. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantees an interview to any disabled candidate who meets all of the essential criteria.
Application Process
Please apply with your CV only in Word format.
***The closing date for applications is Sunday 17th November 2024 @ 2359***
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits, including:
* Final Salary pension scheme.
* Free travel for you on the TfL network.
* Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home to work.
* 30 days annual leave plus public and bank holidays.
* Tax-efficient cycle-to-work programme.
* Retail, health, leisure, and travel offers.
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