This role sits within our Shared Services team who deliver specialist processes that have a direct impact on the performance of Network Rail, our customers, and suppliers. These services include payroll, recruitment and onboarding, payables, receivables, financial accounting, reporting, controls and compliance, and helpdesk support.
About the Role
Main Responsibilities: What will you be doing?
Our data changes team maintain and update personal data relating to our employees. They provide this service to the entire Network Rail population, circa 43,000 colleagues. As an Area Support Analyst in the team, you will be making sure we meet operational delivery, KPI performance, and functional best practice in accordance with statutory, regulatory, contractual, customs & excise, and group policy and regulations. You will be responsible for delivering shared service activity in line with pre-agreed KPIs and SLAs, developing processes and control adherence whilst operating in an efficient environment within data changes.
* Act as the departmental subject matter expert for all operational escalations, upskill and continually develop the team to drive knowledge and performance in the data changes team.
* Work with the service team to review performance, feedback to the team, and where necessary escalate concerns to the Data Changes team manager.
* Build knowledge and understanding of the operation you work within, document processes, and drive standardisation. Upskill team members to follow and continually consider improvements to processes.
* Responsible for understanding the full shared service operation, work with other departmental analysts to knowledge share and upskill within the subject matter expert community.
* Play your part in a peer group of Analysts within the centre, focus on driving the knowledge share to the wider shared service centre and focus on key initiatives.
* Support an inclusive culture where individuals can be themselves and are free to challenge existing processes without discouragement. Encourage a culture of operational responsibility where individuals take personal ownership for delivery.
* Operate within the pre-agreed control framework; embed a control mindset amongst employees. Continually review the framework for adherence, where gaps are identified take personal ownership to define, socialise and embed improvements. Work with all parties to reduce risk and the cost of control.
* Develop and continually improve relations with key stakeholders, define and embed a customer-centric culture where all team members consider the impact on customers and their future requirements.
* Support the Network Rail better day every day initiative by overseeing the adoption of weekly focus initiatives, coaching and empowering team members to innovate existing processes to drive continuous improvement in the department and wider organisation.
What Skills & Experience Will You Need to Succeed?
* Be confident and proficient across data management tools, including Excel and other reporting tools to exploit the data we retain to improve and streamline the operation.
* Proven analytical skills through the use of Microsoft Excel and PowerBI.
* Demonstrable experience of managing improvement projects and processing high volume activity.
* Exceptional customer focus, engagement, and stakeholder management skills.
* Proven influencing, networking, and stakeholder management skills at senior management level.
* Experience of delivering continuous improvement programmes.
* Demonstrable experience in leading service, process, and system improvements.
* Experience working at a similar level within a multi-faceted organisation.
* Excellent communication skills.
What Could Help Set You Apart?
* Full or Part membership of the relevant professional body.
* Occupational knowledge of subject areas.
* Educated to degree level or equivalent.
* Expert level ORACLE eBusiness Suite experience.
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