About Us
Live Connected provides quality home care to adults requiring support in the home to enable them to live independently and with confidence.
With a first-class reputation across Europe, we are recognized as innovators who are willing to change the sector through utilizing technology within our care delivery to provide the right support services to the client and their loved ones.
We are now actively recruiting a leading, highly proficient, ambitious, driven, and caring Team Leader who has a willingness to operate within a 'technology-focused' care environment.
Main Duties & Responsibilities
1. Provide leadership, management, and guidance of the highest standards to support our Care Team, ensuring the Live Connected clients receive the best outcomes in everything we do.
2. Take ownership of achieving the highest levels of compliance with regulations, laws, quality standards, and policies.
3. Accountable for the Health and Safety of staff and clients; ensuring the Live Connected Policies & Procedures are always adhered to, providing a safe working environment.
4. Passionately promote the aims and values of Live Connected.
5. Continually review and improve operational processes to ensure the most effective and efficient service is delivered to our clients through utilizing technology.
6. Identify and recruit high-quality Support Workers, implement excellent training, and maintain high retention ratios.
7. Ensure the provision of staff training is implemented and the delivery of quality care services is consistently achieved.
8. Design effective scheduling to ensure support workers deliver the allocated service to clients, with scheduled spot checks and audits undertaken and recorded electronically.
9. Complete and continuously improve the support workers' Risk Assessments and Care Plans to ensure client outcomes are effectively achieved and expectations are exceeded.
10. Operate the business in a paperless manner and embrace technological software and electronic communications.
11. Be aware of Key Performance Indicators and accurately record and report statistics to the service manager/Head of service/Director as appropriate.
12. Support the Operations Team with ad hoc duties as required due to continued expansion of the service.
13. Assist and support the initial transition stages of service users, including long-stay hospital admissions to community.
14. Develop transition plans and review daily to ensure initial transitions run smoothly.
15. Troubleshoot and develop new initiatives for transition plans; Live Connected prides itself on being a leading service provider.
16. Manage on-call services and respond appropriately.
17. Work rotating shifts, including weekends.
Qualifications & Experience
1. Experience within supported living services with behaviors that challenge.
2. Experience working with complex care packages and adults with learning disabilities, mental health issues, acquired brain injuries, and autism.
3. Level 5 health and social care qualification preferred but not essential, or a willingness to work towards this.
Abilities, Skills & Behaviours
1. Highly determined, driven, and ambitious, with the desire to make a real difference and assist in the growth of the business.
2. Excellent communication and interpersonal skills, with the ability to talk passionately about our services and values to potential clients or referral sources.
3. Advanced computer skills including proficient use of MS Office, report production, and strong computer systems knowledge.
4. Self-motivated and flexible, with a willingness to participate in an 'on-call system' for out-of-office hours.
5. Extremely well-organized, excellent planning and prioritizing ability with high attention to detail.
6. A creative and strategic thinker who is able to embrace, influence, and communicate improvements to the Team.
7. Hold a full driving license with access to their own transport.
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