Employer description: Wandsworth and Richmond Councils are creating something extraordinary that impacts over half a million Londoners every single day - a unique organisation that focuses on new ways of working in a positive and supportive working culture. We work together across services and boundaries inside and outside the Council to deliver vital public services.
Now we are seeking and Apprentice ICT Support Technician to assist Corporate IT staff in providing ICT services to all of the Council’s service Departments.
Overview: You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.
Salary: First year - £19,747 per annum. After first year completed, depending on performance - £24,684 per annum.
Primary responsibilities will be to:
1. Record and analyse any IT incidents or requests
2. Troubleshoot and resolve assigned IT related incidents
3. Ensure customers are dealt with in a speedy, efficient and courteous manner
4. Progress requests for new hardware and software, or equipment moves
5. Build and/or configure hardware equipment
6. Install and configure software to meet customer requirements
7. Ensure all hardware assets are appro...