Employer: Surrey and Borders Partnership NHS Foundation Trust
Employer type: NHS
Site: Horizon House, Epsom, Surrey
Town: Epsom KT17 4QJ
Salary: £25,427 Incl 5% Fringe HCAS, pa, pro rata
Salary period: Yearly
Closing: 27/04/2025 23:59
Front of House Receptionist
NHS AfC: Band 2
Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trust to work for? This ranking is based on staff feedback in the 2023 NHS Staff Survey.
Job overview
Do you want to work for a service that invests in people, supporting training and development opportunities?
We are seeking to recruit two full-time professional and experienced Receptionists with a can-do attitude and a friendly and cheerful disposition to join our Front of House team. One is to be based at our new in-patient facility, Silverwood, in Chertsey, the other at Horizon House in Epsom.
The post holder will have responsibility for front line reception duties and the provision of a confidential, professional, efficient, and responsive administrative support service. You should have excellent customer service skills and demonstrate a high degree of tact, diplomacy, and confidentiality as the first point of contact for service users, carers, health professionals, and third-party organisations. You will have experience of working in a confidential public-facing role.
You will have very good communication, teamwork, and organisational skills and be comfortable working in a fast-paced environment whilst maintaining a professional and calm approach.
If you would like the opportunity to be part of our professional and friendly Front of House Team, we would like to hear from you.
Main duties of the job
1. To ensure that all incoming calls to switchboard and site are answered promptly and in a professional manner and directed to the relevant person or team, to meet the caller’s requirements.
2. Greet clients and visitors to the Trust and alert team members of their arrival including use of SystmOne or offer direction, as required.
3. To programme and issue building access cards and, where relevant, car parking permits, and to maintain accurate records and databases.
4. To be responsible for maintaining the confidentiality and security of data in accordance with Trust policy.
5. To liaise with the maintenance department regarding any repairs required within the building to maintain a safe working environment.
6. Share responsibility to maintain the security of the building through proactive visitor management and escalation of security issues and concerns.
7. Carry out regular safety checks, i.e., Fire safety checks and ensuring safety equipment are in good working order.
8. Ensure Front of House (Reception and Waiting Area) is maintained – cups are available for the water cooler, literature is tidy; general appearance of the area being looked after.
9. To undertake site walks and ensure that any issues are raised with the relevant helpdesk whilst ensuring that clients are engaged, escalating any ongoing issues to line managers.
Working for our organisation
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental, and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.
We are one of the top 10 mental health, learning disability, and community Trusts to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking, and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.
Please note that we reserve the right to close posts as soon as sufficient applications are received.
We look forward to receiving your application!
Detailed job description and main responsibilities
Please check the job description and person specification document for more information on the requirements for this job.
Person specification
Qualifications
* NVQ Level 3/RSA Level 3 or equivalent experience
Experience
* Experience of working in an office or reception environment.
* Experience of working in the NHS.
We are seeking to enrich the diversity of our Trust to better reflect demographic needs of the populations we serve and to enhance the skills of our workforce. We actively encourage applicants with underrepresented personal characteristics to apply for this role if you match the job description. Please note that you are not restricted from applying for this role if you do not identify with these characteristics and all applicants will be considered fairly against the job description.
As a flexible working and friendly organisation, we want to ensure that you can work in a way that is best for us, our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time, or any other flexible working patterns.
Women in our Trust are under-represented in some senior grades. We are therefore encouraging women to apply for posts at 8A and above.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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