Realistic OTE of £38k (average earnings across the team).
Are you in a sales-based role now and enjoy customer interaction but do not enjoy cold calling?
Or perhaps your role involves negotiating and persuasion skills, but you do not receive the monetary rewards or commission you feel you deserve?
If you love helping customers, have the patience to listen and solve customer problems to provide satisfaction, then this role assisting us in bringing brilliant broadband and digital happiness to our customers may be the role for you.
This is a sales-based role aimed at retaining as many customers as possible (e.g. when their contract runs out), as well as increasing revenue across the business through upgrades, re-contracting, and cross-selling.
You will learn about our broadband products and services and then help our customers re-contract and upgrade their service and equipment. You will collaborate with our sales, marketing, and customer operations teams to improve customer retention. We will help you learn how to use our database to accurately track customer orders and satisfaction. The role will include a mixture of inbound and outbound calls.
Note: this is an office-based role. As we need to contact some customers out of hours, there is one late shift from 11 am to 7:30 pm per week and one Saturday in four, with time off in lieu the following week.
Salary is £23,000 to £24,000 with a realistic OTE of £38,000. Commission is uncapped, and many team members exceed this.
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult-to-reach areas of the UK, empowering those communities with broadband to rival any city.
Staff Rewards, Benefits, and Opportunities
We foster a collaborative, engaging culture that empowers staff to grow and maximize their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.
* Generous employer pension; up to 8% matched contribution
* Income protection & life assurance
* 25 days holiday (plus bank holidays), holiday purchase scheme, and Yay Days!
* Health cash plan, 24/7 remote GP access, and Employee Assistance Programme including counselling & legal advice
* Unlimited access to online training and development content via our Learning Management System
* Long service benefits and monthly employee recognition
* Enhanced maternity and paternity provisions
* Flexible working environment
* Health & Wellbeing initiatives and company funded social events
Our Values
Our approach is guided by our mission, vision, and values: Find a way, Be committed, Do the right thing, Keep it simple.
Nice-to-have Skills
* Negotiation
* Database Management
Location: Abingdon, England
Position: Business Developer / Sales Development Representative
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