Job overview
An exciting opportunity has arisen within the Corporate HR team at North West Ambulance Service for a HR Administrator. This is full-time role on a permanent basis (37.5 hours per week) and is based at Trust HQ at Ladybridge Hall, Bolton with the option of an agile working approach which includes a mix of home and office working.
Is this role for me?
If you consider yourself to be friendly, approachable, resourceful and driven to make a difference to people, then this role might be just what you are looking for!
The post holder will provide a comprehensive and high-quality office and administrative support service to the Corporate HR Team. You will work in partnership to provide administrative support and coordination on a range of HR projects and initiatives.
The post holder will support the job evaluation function within HR Corporate Services by being the point of contact for staff and managers, providing proactive, comprehensive and professional guidance and advice.
Interviews will be held on 18th June.
Main duties of the job
What will I be doing?
The ideal candidate will be experienced in providing administrative support within a complex organisation.
Key responsibilities include:
1. Acting as the first point of contact for HR queries to the Corporate HR team.
2. Supporting the organisation and delivery of job evaluation panels.
3. Communicating and engaging effectively with staff across the organisation.
4. Aiding the delivery of a range of Corporate HR projects and activities.
5. Maintaining HR documents on the intranet.
We’re looking for an enthusiastic individual who has:
6. Level 3 qualification in Business Administration or equivalent experience.
7. Confident working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
8. An interest in working within HR and the People Directorate.
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Person specification
Qualification and knowledge
Essential criteria
9. Level 3 qualification in Business Administration or equivalent experience
10. Confident working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
11. Knowledge of or willingness to acquire knowledge of NHS Agenda for Change Terms and Conditions of Employment
Experience
Essential criteria
12. Formal minute taking at meetings
Skills / competencies
Essential criteria
13. Excellent computer and IT skills to enable to production of reports and spreadsheets
14. Good verbal, written and interpersonal skills with the ability to establish rapport with people at all levels and to enable effective communication with senior staff
15. Demonstrates initiative, self motivation, and ability to problem solve
16. Able to work without close supervision
17. Understands the importance of and ability to maintain confidentiality and deal with situations in a sensitive and compassionate manner
18. Possess a positive and flexible attitude to working under pressure within a busy environment
19. Ability to organise and manage a busy workload to meet deadlines, prioritise and have good attention to detail
Experience
Essential criteria
20. Providing comprehensive administrative support within a complex organisation
21. Use of databases to input, maintain and report on information
22. Delivering high standards of customer service
Values and behaviours
Essential criteria
23. Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Values and behaviours
Essential criteria
24. Being at our best – professional and adaptable and takes pride in work
25. Making a difference – act with compassion, kindness and integrity towards everyone