Premier Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford, Kent. We are recruiting for experienced and forward thinking Customer Service Coordinator. This is full-time and permanent position and working for very well established company. Very interesting and varied role with a scope for progression.
This position plays an integral role in meeting and exceeding our customers' expectations, by ensuring a positive customer experience is achieved through all touch-points with the organisation. The Customer Service Coordinator is accountable for enhancing customer relations, increasing customer loyalty and in turn increasing our commercial growth.
Responsibilities & Duties
1. Support customers' enquiries through multiple communication channels including phone, email, and chat.
2. Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments.
3. Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed)
4. Enter and process orders including calculating transit time and freight.
5. Proactively communicate with customers to inform them of at-risk orders (fulfilment issu...