Job summary Are you an experienced administrator with an interest in working for a community child and adolescent mental health service? We would love to hear from you To be successful in the role you will have good written and verbal communication skills, the ability to work on your own and within a team, and will lead by example and maintain a calm approach when under pressure. Team Administrators provide a full administrative service to the clinical teams in supporting service delivery; having daily liaison with a wide range of staff at all levels and regular contact with children/young people and their parents/carers who use our services, who may at times be distressed, upset, or extremely frustrated. The Team Administrator will be responsible for ensuring that tasks are completed effectively and to a quality standard within the office environment for the team. Main duties of the job To provide a comprehensive range of secretarial and administrative services to the clinical team. To liaise with other departments and services and to respond effectively to enquiries from the general public, service users, referrers and other agencies. To greet families warmly and helpfully when managing the reception area To consistently deliver a client focussed service, which promotes good customer service and effective working relationships. To maintain high standards of information governance and confidentiality About us Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve. Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time. Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working. Date posted 30 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Contract Fixed term Duration 6 months Working pattern Full-time Reference number 348-SS-7277 Job locations Ashurst Child and Family Centre Lyndhurst Road, Ashurst Southampton Hampshire SO40 7AR Job description Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. Job description Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. Person Specification Qualifications Essential NVQ 3 in Business & Administration or evidence of equivalent practical experience Good standard of secondary education; GCSE at Grade C or above, or equivalent A good standard of typing, RSA 3, or equivalent experience Experience Essential Proven experience of a range of administrative procedures Experience of producing documents to a high standard of presentation with good accuracy Experience of generating own correspondence to a high standard Experience of maintaining office systems Experience of working as part of a team Desirable An understanding of medical terminology Proven experience of working as an administrator Experience of working within the NHS Person Specification Qualifications Essential NVQ 3 in Business & Administration or evidence of equivalent practical experience Good standard of secondary education; GCSE at Grade C or above, or equivalent A good standard of typing, RSA 3, or equivalent experience Experience Essential Proven experience of a range of administrative procedures Experience of producing documents to a high standard of presentation with good accuracy Experience of generating own correspondence to a high standard Experience of maintaining office systems Experience of working as part of a team Desirable An understanding of medical terminology Proven experience of working as an administrator Experience of working within the NHS Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust Address Ashurst Child and Family Centre Lyndhurst Road, Ashurst Southampton Hampshire SO40 7AR Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)