Description As a Technical Manager within NOV’s Aftermarket Technical Equipment Support Services (TESS) team, you will be responsible for managing, coordinating and developing the technical support product provided by NOV. This will include, but not be limited to – Managing and coordinating the activities of Technical Support Staff including –Training, employee development, hiring decisions, etc. Continually review and evaluate the department processes, methods and activities to assure those are current and most efficient. Participation in department financial planning and forecasting. A strong foundation to your success in this role will be your ability to interpret engineering drawings/schematics, and systematically fault find NOV equipment. Provide key support and guidance to complex queries within the department to strategically reach resolution. Developing our business goes hand in hand with developing our people’s skills, therefore, with the support of the Supervisory team, you will be open to career progression and continued self-development to reach personal and business goals. DUTIES AND RESPONSIBILITIES Oversee Mechanical/Hydraulic Technical Leads in support of TESS COE Groups 1,4, & 5. Continually develop global technical team to ensure leading provision of technical services. Plan and supervise goal-oriented training and development programs for Tier 2 Technical Leads and Technical Advisors. Manage budget and expenditures. Support group to improve level of product knowledge and encourage cross-pollination of resources. Support group to resolve a wide variety of technical issues by using current job knowledge, individual research and external resources. Support product notification (PN) review (PIB, PIN, etc.); support PN planning for release. Approve for release- reports with damage assessments and recommended corrective / maintenance action based on customer and field service reports, and data from NOV logging or monitoring systems. Ensure an adequate level of coverage is maintained at all times, to include vacation and sickness coverage. Coordinate with internal and external specialists to support complex issue resolution. Cooperate with other business lines to provide the customers "Service Above All" QUALIFICATION Bachelors Degree in Engineering is preferred; or equivalent combination of education and technical experience EXPERIENCE Experience within a technical or operational management role, ideally with experience of managing a multi-disciplined team. Experience with PL finance accountability within an operation and proficient in financial analysis/forecasting. SKILLS, TRAINING OR SPECIAL KNOWLEDGE Must be able to independently resolve a wide variety of technical issues by using current job knowledge, individual research, and external resources. Possess strong customer service skills. Ability to work independently and be a team player. Able to work on multiple tasks simultaneously and in a fast paced, potentially high stress environment. Strong team building, training and leadership skills with ability to motivate and influence others. Organizing, Priority Setting, Process Management, Reporting skills Excellent communication skills (written and oral). Be able to write technical reports Able to read mechanical and hydraulic drawings as expert. Deep knowledge in one of mechanical & hydraulic systems as well as deep understanding related to design, operations, and maintenance of specific families of NOV Rig Systems equipment. MS Office products (Word, Excel, PowerPoint, Project)