RL31439
Warranty and Claims Advisor
Location: Heathrow, with potential for remote work flexibility.
Salary Range:
* Nil/Trainee: 25,000
* 1-3 Years in Service Advisor Role: 27,000
* 1-3 Years in Claims Advisor/Warranty Role: 30,000
* 3+ Years in Service Advisor Role/Claims Processor (Commercial): 32,000+
Bonus Plan:
* Based on achieving budgeted warranty hours sold per branch: 2,000 (split every 6 months)
* 1,000 for self-development and proactive training on HGV systems (payable end of year 1)
Key Responsibilities:
* Process and manage manufacturer warranty claims efficiently and accurately.
* Handle and process repair and maintenance (R&M) claims, ensuring all documentation and submissions meet company standards.
* Use multiple software platforms to track and manage claims, with a focus on precision and timeliness.
* Collaborate closely with the service team, repair technicians, and parts department to ensure proper claims processing.
* Ensure compliance with manufacturer warranty terms, procedures, and requirements.
* Liaise with customers, manufacturers, and suppliers as needed to resolve warranty or repair issues.
* Provide administrative support with warranty claims, invoices, and record-keeping.
Required Skills & Experience:
* In-depth understanding of vehicle warranties and experience processing manufacturer warranty claims.
* Solid background in vehicle repair and maintenance processes, ideally in the automotive industry.
* Strong experience in processing repair and maintenance (R&M) claims.
* Proven automotive industry experience is a must; HGV experience is preferred, but transferable skills from car and light commercial vehicles (LCV) are also acceptable.
* Attention to detail and strong administrative skills are critical.
* Previous warranty and invoicing processing experience is highly advantageous, particularly in the automotive sector.
* Comfortable working with multiple software platforms and managing administrative tasks efficiently.
Additional Requirements:
* Willingness to learn and adapt to new software systems on a daily basis.
* Ability to work both as part of a team and independently, demonstrating initiative when needed.
* A passion for working in a dynamic, fast-paced environment.
Company Culture: Cordwallis Heathrow is a lively, vibrant workplace with a strong family business ethos. We offer a collaborative, fun atmosphere, where every employee is valued. With 140 staff members across 4 locations, we ensure that our team members have the opportunity to grow, learn, and make meaningful contributions.
Benefits:
* Manufacturer training provided to support career progression.
* 30 days holiday (including public holidays), with additional leave for service loyalty.
* Statutory employer pension.
* Free Class IV MOT per year.
* Health and wellbeing support, including Mental Health First Aiders.
* Referral bonuses for introducing friends to join the company.
* Full-pay paternity leave for 2 weeks.
* Corporate uniform provided.
* Cycle to work scheme.
* Accident policy insurance.
To apply for this role, please send your CV to (url removed) or call (phone number removed) for more information.
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