Job summary
Stauntonand Corse Surgery
Medical Receptionist - Zero hours contract with guaranteed 6 hours on a Thursday afternoon. Annual leave cover required regularly and occasional sickness leave cover.
Staunton and Corse Surgery is a friendly, rural,training and dispensing practice with a population of 6,900 patients. The surgery is located 6 miles north ofGloucester and is easily accessible from Gloucester, Tewkesbury or Cheltenham.
The successful candidate will need to be enthusiastic, ateam player and ideally have experience working in a similar role. Excellent customer service and a can doattitude are important, along with reliability and flexibility.
The successful candidate will undertake an inductionperiod and full training will be provided.
Informal visits are encouraged and welcomed.
Main duties of the job
Job Responsibilities
Administrative To have a thorough knowledge of all Practice procedures To work in accordance with written protocols
Reception Open and close the practice according to Practice procedures Book, cancel or amend appointments for patients Take messages and enter information onto appropriate systems Deal with test results
InformationTechnology Registration of new patients computer data entry and medical records Process change of address Registration of patients for online services
Telephone Receive incoming telephone calls, record messages accurately and make contact with other members of the healthcare team
The job descriptionis not an exhaustive list of duties. Receptionists are required to be adaptable and willing to undertake awide range of duties within the practice.
About us
Staunton and Corse Surgery consists of two GP Partners and three Salaried GPs and is supported by a strong management, clinical and administrative team. The nursing team is lead by a Nurse Manager who is also the Nurse Practitioner. The nursing team consists of one Nurse Practitioner, two practice nurses with specialist interests and one healthcare assistant. We also have a dispensary that that is managed by a Dispensary Manager. Our clinical team consists of a Clinical Pharmacist, Pharmacy Technician, Physicians Associate, Paramedic and Musculo-skeletal Specialist.
The surgery is friendly, rural and our aim is to provide the best standard of care to our patients. We are looking to recruit staff who can demonstrate care and empathy whilst remaining professional.
Job description
Job responsibilities
Summary
Toreceive, assist and direct patients in accessing the appropriate service orhealthcare professional in a courteous, efficient and effective way. To provide general assistance to the practiceteam and project a positive and friendly image to patients and other visitors,either in person or via the telephone.
Job Responsibilities
Administrative: To have a thorough knowledge of all Practice procedures To work in accordance with written protocols Pulling/filing of notes as necessary Filing post in medical records
Reception Open and close the practice according to Practice procedures Book, cancel or amend appointments for patients Deal with patient enquiries Take messages and enter information onto appropriate systems Deal with test results Maintain stationary stocks in reception and GP consultation rooms Ensure reception area is clean and tidy
InformationTechnology Registration of new patients computer data entry and medical records Process change of address Registration of patients for online services
Telephone have a working knowledge of the telephone system Receive incoming telephone calls, record messages accurately and make contact with other members of the healthcare team
OtherTasks general clerical or administrative duties as required
The jobdescription is not an exhaustive list of duties. Receptionists are required to be adaptableand willing to undertake a wide range of duties within the practice. The job description will be reviewed andupdated on a regular basis to ensure the business needs of the Practice aremet.
Confidentiality
In thecourse of seeing treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do so in confidence and have the rightto expect that staff will respect their privacy and act appropriately.
In theperformance of the duties outlined in this job description, the post-holder mayhave access to confidential information relating to patients and their carers,practice staff and other healthcare workers. They may also have access to information relating to the practice as abusiness organisation. All suchinformation from any source is to be regarded as strictly confidential.
Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.
Health and Safety
The post-holder will assist in promoting andmaintaining their own and others health, safety and security as defined in thepractice Health & Safety Policy to include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, ensuring that work areas are maintained in a tidy and safe way and free from hazards. Reporting potential risks identified. Actively identifying, reporting and correction of health and safety hazards and infection hazards immediately when recognised Routine management of own team / team areas
Equality and Diversity
The post-holder will support the equality,diversity and rights of patients, carers and colleagues to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any trainingprogramme implemented by the practice as part of this employment, such trainingto include:
Participation in an annual individual performancereview; maintaining a record ofown personal and/or professional development.
Takingresponsibility for own development, learning and performance.
Working Relationships
To work as a flexible member of the team to ensurethe smooth running of the practice, providing support to other team memberswhen necessary.
Quality
The post-holder will strive to maintain qualitywithin the practice and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources.
Communication:
Thepost-holder should recognize the importance of effective communication withinthe team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
The post-holder will: Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate.
Job description Job responsibilities
Summary
Toreceive, assist and direct patients in accessing the appropriate service orhealthcare professional in a courteous, efficient and effective way. To provide general assistance to the practiceteam and project a positive and friendly image to patients and other visitors,either in person or via the telephone.
Job Responsibilities
Administrative: To have a thorough knowledge of all Practice procedures To work in accordance with written protocols Pulling/filing of notes as necessary Filing post in medical records
Reception Open and close the practice according to Practice procedures Book, cancel or amend appointments for patients Deal with patient enquiries Take messages and enter information onto appropriate systems Deal with test results Maintain stationary stocks in reception and GP consultation rooms Ensure reception area is clean and tidy
InformationTechnology Registration of new patients computer data entry and medical records Process change of address Registration of patients for online services
Telephone have a working knowledge of the telephone system Receive incoming telephone calls, record messages accurately and make contact with other members of the healthcare team
OtherTasks general clerical or administrative duties as required
The jobdescription is not an exhaustive list of duties. Receptionists are required to be adaptableand willing to undertake a wide range of duties within the practice. The job description will be reviewed andupdated on a regular basis to ensure the business needs of the Practice aremet.
Confidentiality
In thecourse of seeing treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do so in confidence and have the rightto expect that staff will respect their privacy and act appropriately.
In theperformance of the duties outlined in this job description, the post-holder mayhave access to confidential information relating to patients and their carers,practice staff and other healthcare workers. They may also have access to information relating to the practice as abusiness organisation. All suchinformation from any source is to be regarded as strictly confidential.
Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.
Health and Safety
The post-holder will assist in promoting andmaintaining their own and others health, safety and security as defined in thepractice Health & Safety Policy to include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, ensuring that work areas are maintained in a tidy and safe way and free from hazards. Reporting potential risks identified. Actively identifying, reporting and correction of health and safety hazards and infection hazards immediately when recognised Routine management of own team / team areas
Equality and Diversity
The post-holder will support the equality,diversity and rights of patients, carers and colleagues to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any trainingprogramme implemented by the practice as part of this employment, such trainingto include:
Participation in an annual individual performancereview; maintaining a record ofown personal and/or professional development.
Takingresponsibility for own development, learning and performance.
Working Relationships
To work as a flexible member of the team to ensurethe smooth running of the practice, providing support to other team memberswhen necessary.
Quality
The post-holder will strive to maintain qualitywithin the practice and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources.
Communication:
Thepost-holder should recognize the importance of effective communication withinthe team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
The post-holder will: Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate.
Person Specification
Experience
Essential
Experience of working in a public/patient facing environment Desirable
Experience of Primary or Secondary Care Experience of using TPP SystmOne clinical software Knowledge and Skills
Essential
Good communicator, verbal and written Numerate and IT literate Ability to listen and empathise Excellent time management Ability to adapt to change Flexible approach to working hours Qualities and Attributes
Essential
An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own initiative, judgement, resourcefulness and common sense Ability to work as part of an integrated multi-skilled team, providing cover for colleagues during holiday, sickness or study leave Pleasant and articulate Able to work under pressure in a demanding and changing environment Ability to self-motivate, organise and prioritise Adaptable, innovative and enthusastic Honest, caring and sympathetic Good sense of humour, personable Hard working, reliable and resourceful Diplomatic Desirable
Non-smoker
Person Specification Experience
Essential
Experience of working in a public/patient facing environment Desirable
Experience of Primary or Secondary Care Experience of using TPP SystmOne clinical software Knowledge and Skills
Essential
Good communicator, verbal and written Numerate and IT literate Ability to listen and empathise Excellent time management Ability to adapt to change Flexible approach to working hours Qualities and Attributes
Essential
An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own initiative, judgement, resourcefulness and common sense Ability to work as part of an integrated multi-skilled team, providing cover for colleagues during holiday, sickness or study leave Pleasant and articulate Able to work under pressure in a demanding and changing environment Ability to self-motivate, organise and prioritise Adaptable, innovative and enthusastic Honest, caring and sympathetic Good sense of humour, personable Hard working, reliable and resourceful Diplomatic Desirable
Non-smoker
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Staunton and Corse Surgery Address
Gloucester Road
Corse
Gloucester
Gloucestershire
GL19 3RB
Employer's website