Service Advisor
Location: Bishops Stortford
Salary: £28,000 to £30,000, plus bonus
Working Hours: Monday to Friday, one Saturday per month
Are you a dedicated and driven individual with a passion for customer service and the automotive industry? We are looking for a motivated Service Advisor to join our client's thriving business in Bishops Stortford.
As a key member of the friendly and experienced team, you'll help drive growth while providing exceptional service to valued customers.
What You'll Do:
As a Service Advisor, your responsibilities will include:
1. Professionally communicating with customers about vehicle repair requirements
2. Creating and managing Job Cards through our in-house computer systems
3. Updating customer and vehicle records, including service and MOT reminders
4. Preparing and completing invoices, providing cost estimates and timescales for repairs
5. Handling parts intake and processing jobs from booking through to invoicing
6. Ensuring smooth and efficient customer service by being the point of contact for all service-related queries
What We're Looking For:
To thrive in this role, you should:
1. Have previous experience as a Service Advisor in the motor trade
2. Be familiar with basic automotive parts terminology (training will be provided)
3. Be self-motivated, as well as collaborative with a team
4. Possess strong organizational skills
5. Be reliable, dedicated, and focused on delivering excellent customer service
6. Have a full, clean driving license
7. Be approachable, presentable, and genuinely care about the customer experience, with a great telephone manner and the ability to build a rapport
What We Offer:
1. Competitive Salary: £28,000 - £30,000 per year, based on experience
2. Bonus Structure: Performance-based bonuses to reward hard work and dedication
3. Career Growth: Opportunity for future management roles
4. Company pension plan after probation period
5. On-site parking
6. Further training and development opportunities
7. 22 days of holiday plus bank holidays
8. Working Hours: Monday to Friday, 8:00 AM - 5:30 PM, with one Saturday a month (8:00 AM - 12:00 PM)
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