Fortune Brands Innovations are a US based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of a collection of leading luxury UK brands: Shaws of Darwen, Perrin & Rowe, and Victoria & Albert Baths, which we market under the umbrella brand, House of Rohl. In addition, Aqualisa completes our portfolio with its market leading digital showering technology. All of our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products. With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people who are dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow. Our people are what make our business, and we truly care about creating a ‘Home for All’ where employees are empowered to make a difference, and able to bring their authentic selves to work. We are passionate about rewarding excellence and helping people to grow, both personally and professionally, during their time with us. If you are looking for opportunities within a progressive, innovative, and nurturing organisation; and have the energy, passion, and commitment to deliver excellence, we would love to hear from you. We currently have an exciting opportunity to join us as a Quality Technician within our growing Quality Team. In a nutshell you will be responsible for: We are seeking a highly organised and detail-oriented Quality Assurance technician to join our team. This role will primarily focus on supporting and ensuring suitability and compliance with ISO 9001:2015 standard, this will include tracking nonconforming parts, escalating issues and assist with investigations and containment actions. The role may also include some internal data collection and tracking using provided templates and reporting tools. What you are already great at: Support investigations into customer complaints with quality checks and inspections. Raise quality concerns identified during internal processes through CAPA process. Monitor and inspect production processes/products to ensure quality standards are met. Analyse data to identify areas for improvement in the production process. Participate in internal and external audits to ensure compliance with quality standards. Support with maintain quality documentation, including test plans and protocol. Monitor inventory of materials and supplies to ensure quality. Collaborate with cross-functional teams to implement and maintain quality processes and procedures. Support collection and analysis of Key Performance Indicators (KPIs) related to quality control and process improvement. Ensure compliance with ISO 9001:2015 standards and coordinate internal audits to assess the effectiveness of the QMS. For this role we would need you to demonstrate: Strong administrative and organisational skills with attention to detail. Previous experience, minimum 2 years, in a ceramics manufacturing environment in a Quality Technician role. Understanding of ISO 9001:2015 standards. Proficiency in using computer software to generate reports, presentations, and data analysis (e.g., PowerPoint, Excel, ERP systems-EFACS). Good communication skills to collaborate with quality engineers and cross-functional teams. Experience of using basic measurement devices i.e. vernier, micrometre etc. Good communication skills. Strong drive to develop their own skills and capabilities in the field of Quality. Experience in auditing process would be an advantage but not essential as training can be provided. What your colleagues say about you: An ideas and solutions focused person An excellent and engaging communicator, confidence to communicate at all levels Very organised and methodical Able to communicate ideas both verbally and in writing Very high level of attention to detail Our Values : Aligned – in our work together Agile – in the face of challenge Accountable – to our promises Action – with integrity and transparency Why work for us: We reward our employees not just for the big headline results we reward our teams for how you have positively contributed to the business and that isn’t always defined by hitting a financial target. We have a pay for performance culture and reward annually on results. In an ever changing environment its key that you are a curious and nimble learner. We succeed as a team so the ability to collaborate is essential. And to continue to grow and continually challenge you need to ensure you are able to both plan and align so we are all pulling in the same direction. The benefits bit: 33 days holiday (inclusive of Bank Holidays) Employee Assistance Programme Annual Incentive Plan Bonus Structure Life Assurance Health & Wellbeing Programme, including health cash plan and employee assistance Pension Plan High St Reward Scheme Refer a Friend Programme Free Parking Frequent Technology User Free Eye Care Flexible working model Employee Recognition Programme And as an employer who values you, you will be welcomed with open arms and supported to succeed. Our hiring process: You will be contacted by a member of our resourcing team for an initial discussion, this may be on Teams. You will be invited to site for either a 1 or 2 stage process depending on the role. We will inform you ahead of your interview what we will be discussing, we want to give you the opportunity to shine in these meetings. Successful candidates will be notified and the start date will be confirmed for when you will be beginning your Fortunes Brand journey.