Vacancy Title:Customer Service Representative
Vacancy Location: Gosport
Engagement Type: Full- time, Fixed Term
The Role:
Here at Survitec, we are currently recruiting for a Customer Service Representative, to join our Customer Services team based in Gosport.
Key responsibilities for the Customer Service Representative role include but are not limited to:
·Provides advanced product and service information and respond to complex customer questions about those products and services
·Records and processes orders, including custom and special orders that may require additional resources for delivery and coordinating with those teams as required
·Makes calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships. Act as a first point of contact for resolving customer queries / complaints
·Responds to and resolve complex or advanced issue escalations promptly and appropriately, securing managerial approvals as required
·Schedules follow-up actions and enter relevant information into the customer relationship management system after each customer contact to create a call plan and ensure that Survitec has quality data to enable effective customer retention and business development activities
·Interviews (or assist in interviewing) the customer, following a complex multi-level sales script or conversation points, to clarify the customer's requirements. Make full, appropriate, and accurate notes, ensuring the customer records management system is updated in a timely manner
·Provides exceptional service to customers to encourage continued use of Survitec’s products and services
·Develops knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure
·Develops own capabilities through participating in assessment and development planning activities as well as formal and informal training and coaching. Develops and maintains an understanding of relevant technology, external regulation, and industry best practices
You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding.
This is not just another job; this is your career.
About You:
Essential criteria:
·Experience of delivering high quality work unsupervised
·No formal management experience is required for this role
Why You Should Work for Us
• 33 days holiday entitlement (including bank holidays)
• Additional day off to celebrate your birthday
• Company Anniversary Holiday Benefit
• Excellent enhanced maternity & paternity package
• Cycle to Work Scheme
• Life Assurance
• Training & Professional Development
• Employee Assistance Programme
• Workplace Reward & Recognition scheme
Who are Survitec and what do we do?
Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme