Job summary We want you to help us build and maintain the most modern, sustainable, progressive and forward thinking environments in which our healthcare professionals can deliver outstanding care for one and all. It's what we have called 'Building Brilliance'. Following significant investment in the Trust, we have developed outstanding plans for new developments which will push RCHT right to the forefront of modern hospital care. So we are now investing in our Estates team in both strategic project management and in the day to day management of our maintenance and buildings. We are interested in hearing from highly motivated, hardworking and committed individualswith experience in their field of work, as well as people looking for a change in career direction. This is a particularlyexciting time to join the team as we undergo a period of significant growth, offering excellent opportunity for progression. We have a wide range of positions available at various levels including project managers, estates officers (mechanical and electrical), supervisors and assistants, so whatever your discipline, background and experience, come and take a look at how you can form part of our brilliant team. Main duties of the job Help Desk support for Estates Operations Team Provide telephony, email and FM system communications Provide face to face support to customers Issuing of Trust Identification Badges General administrative duties Apply departmental quality system to all aspects of the work. Apply departmental safety policies and procedures system to all aspects of the work. Observe and apply the Specialty and Trust Health & Safety and Security policies. Any task requested by management that is reasonable for the position and pay band About us At Royal Cornwall Hospital NHS Trust (RCHT) we are committed to Building Brilliance for one and all, in line with our Trust Strategy, which includes providing progress and development for every one of our colleagues. The Trust is an outstanding place to work, based within the beautiful county of Cornwall, which offers an outstanding quality of life and provides many opportunities for outdoor activities. Should you be applying for this role from outside Cornwall and are planning to re- locate, support can be offered with re-location costs, further details would be enclosed with any offers of employment Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise. Date posted 04 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pa pro rata Contract Permanent Working pattern Full-time Reference number 156-6834490-A Job locations Royal Cornwall Hospital Estates Helpdesk, Royal Cornwall Hospital, Truro, Cornwall Truro TR1 3LJ Job description Job responsibilities PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview. We may be able to offer sponsorship but this is not guaranteed. Job description Job responsibilities PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview. We may be able to offer sponsorship but this is not guaranteed. Person Specification Qualifications Essential GCSE Grade A to C English, Maths NVQ Level 1 or equivalent in Business administration Desirable NVQ Level 2 or equivalent in Business administration Experience Essential Working within a Health care environment Office Skills Call Centre or Help Desk Experience Desirable Health & Safety Skills Display screen Equipment safe working skills Person Specification Qualifications Essential GCSE Grade A to C English, Maths NVQ Level 1 or equivalent in Business administration Desirable NVQ Level 2 or equivalent in Business administration Experience Essential Working within a Health care environment Office Skills Call Centre or Help Desk Experience Desirable Health & Safety Skills Display screen Equipment safe working skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal Cornwall Hospitals Trust Address Royal Cornwall Hospital Estates Helpdesk, Royal Cornwall Hospital, Truro, Cornwall Truro TR1 3LJ Employer's website https://www.royalcornwall.nhs.uk/ (Opens in a new tab)