Negotiable Salary + Bonus + Fully Remote Working + Benefits
In order to drive improved client engagement, a results-driven Client Experience Manager is required to build productive and enduring relationships, providing high levels of customer advocacy, for a fast-paced, provider of flexible and scalable learning technology and digital learning solutions.
Our client is a fast growing, end-to-end learning solutions partner that provides truly flexible and value-add solutions, offering everything from just a few days of freelance support, all the way to a fully outsourced L&D function, learning platform services and solutions, and bespoke content.
Reporting to the CEO and working on a fully remote basis, the successful Client Experience Manager will play a significant role in realising a sustainable growth strategy by crafting long-term relationships that focus on annual recurring revenue potential. Offering a true blend of strategy and delivery, the ideal candidate will draw on their extensive experience in a similar senior customer-centric role to analyse, define and deliver a company-wide account management programme.
Key Responsibilities
* Working with the Managing Director and wider leadership team to develop a strategy for client growth and retention within the business
* Build and maintain long term relationships with clients.
* Seek to understand client needs and goals
* Leverage client data and industry insights.
* Contribute to the implementation of data models to help make data driven decisions to grow existing client profitability
* Work in partnership with the Programme Success Lead to identify opportunities to drive cost-efficiencies and build economies of scale
* Ensure client satisfaction, and work with other internal teams to ensure this is front and centre
* Maximise revenue opportunity and seek annual recurring revenue opportunities where possible
* Feedback to internal teams to help with continuous improvement, messaging and positioning of our solutions/services
* Identify opportunities to up sell and cross-sell
* Troubleshoot issues and challenges, leveraging support from internal teams such as Solutions Delivery where needed
* Contribute to the ongoing sales enablement efforts across the business, using client insights to inform service positioning
Skills & Experience
* Minimum of 3 years of experience in strategic client relationship management
* Proven track record of driving client growth and satisfaction through strategic initiatives
* Analytical mindset with the ability to assess client needs and business opportunities
* Ability to analyse client spend and usage to identify growth opportunities
* Understanding of procurement processes and cost management
* Previous experience of mapping key stakeholders within client organisations
* Ability to manage multiple clients and projects at any one time
* Proficiency in using CRM platforms
* Exceptional communication skills across multiple channels
This is a wonderful long term career opportunity for an ambitious Client Experience Manager to play a pivotal role at the forefront of our client's engagement and account management strategy. A negotiable, highly competitive salary is on offer, alongside an attractive benefits package, including private healthcare, flexible remote working and 25 days holiday. Apply now!
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