Job summary We are looking for a highly motivated, enthusiastic candidate with good inter-personal, communication skills, have good administrative and organisational skills, be reliable and provide a confidential quality service. You will be the main point of contact for the Sexual Health head office. Act independently and lead on the administrative support for all departmental training. Lead on the patient booking pathway procedures. Provide an administrative support service, ensuring the department operates in an efficent and effective way. Main duties of the job Ensure all administrative processes in relation to the daily running of clinics operate effectively Support the Senior management team in arranging and implementing training sessions for the department Deal with queries raised both internal to the trust and from external sources Have a regular shift on reception and provide back up cover for reception when required Work 1 in 6 Saturdays on reception (time in lieu given during the week) About us Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations: Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ and women, through improved recruitment and leadership development Widening access (anchor institution) and employability Improving the experience of staff with disability Improving the EDI literacy and confidence of trust staff through training and development Making equalities mainstream Date posted 22 January 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum plus HCAS Contract Permanent Working pattern Full-time Reference number 197-RF6358 Job locations Waldron Health Centre Stanley Street London SE14 6LD Job description Job responsibilities Training Contribute to the delivery of a friendly, efficient and professional training administration service to staff across the department and to external organisations Create online appointments on EMIS with our HERO system Organise logistics for training sessions, workshops, and events, including booking venues, catering, and equipment. Lead on honorary contracts and invoicing for external training candidates Coordinate and monitor events and training programmes, ensuring timely delivery and high-quality execution. Analyse feedback from training events and compile reports to present outcomes. Support learning needs surveys and contribute to reports summarising findings. Ensure timely distribution of certificates and maintain updated records for all sessions. Admin/Appointments Set up appointments on EMIS Arrange and confirm appointments with patients and clinicians within the Advanced Physiotherapy Practitioner Service as required. Liaise between clients, professional staff and other multi-agency partners as required Answer and engage with telephone enquiries. Deal with incoming and outgoing mail. Deal with referrrals to the sexual health service Updates rotas Deputise line management responsibilites in Service Co-ordinators absence Undertake administration duties that are specific to the role. Induction Induction of New Starters: Responsible for welcoming and integrating new employees into the team. This includes creating log-ins for various online programmes; conducting first-day inductions, covering essential information about the organisation, policies, and procedures. Job description Job responsibilities Training Contribute to the delivery of a friendly, efficient and professional training administration service to staff across the department and to external organisations Create online appointments on EMIS with our HERO system Organise logistics for training sessions, workshops, and events, including booking venues, catering, and equipment. Lead on honorary contracts and invoicing for external training candidates Coordinate and monitor events and training programmes, ensuring timely delivery and high-quality execution. Analyse feedback from training events and compile reports to present outcomes. Support learning needs surveys and contribute to reports summarising findings. Ensure timely distribution of certificates and maintain updated records for all sessions. Admin/Appointments Set up appointments on EMIS Arrange and confirm appointments with patients and clinicians within the Advanced Physiotherapy Practitioner Service as required. Liaise between clients, professional staff and other multi-agency partners as required Answer and engage with telephone enquiries. Deal with incoming and outgoing mail. Deal with referrrals to the sexual health service Updates rotas Deputise line management responsibilites in Service Co-ordinators absence Undertake administration duties that are specific to the role. Induction Induction of New Starters: Responsible for welcoming and integrating new employees into the team. This includes creating log-ins for various online programmes; conducting first-day inductions, covering essential information about the organisation, policies, and procedures. Person Specification Education and Qualifications Essential NVQ level 3 or equivalent Professional qualification in admin or business studies Experience Essential Experience of working in a complex and busy healthcare environment Previous experience of database systems and admin Desirable Previous experience working in sexual health Knowledge Essential Sound understanding of practical data protection issues Familiarity with medical terminology including sexually transmitted infections/HIV/contraception Person Specification Education and Qualifications Essential NVQ level 3 or equivalent Professional qualification in admin or business studies Experience Essential Experience of working in a complex and busy healthcare environment Previous experience of database systems and admin Desirable Previous experience working in sexual health Knowledge Essential Sound understanding of practical data protection issues Familiarity with medical terminology including sexually transmitted infections/HIV/contraception Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Lewisham and Greenwich NHS Trust Address Waldron Health Centre Stanley Street London SE14 6LD Employer's website https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)