**This is a part-time position working 23 hours per week**
Do you have a passion for customer service? Are you a people person, who enjoys engaging and developing relationships with those around you? If so, you belong at Bromford!
Our income management team are responsible for the monitoring and collection of rental income as well as maximising customer benefits. As an income management coordinator you’ll be the first line of contact, speaking to customers via phone or live chat as well as supporting the wider team.
You’ll, use your excellent communication and organisation skills to support customers with their income queries, maintain the universal credit portal as well as manage the teams email inboxes and electronic filing systems. Ultimately we are looking for someone with enthusiasm and a can-do attitude. Someone bold, honest and with a strong customer focus.
This roaming role is part-time, permanent working 23 hours per week and is based from our office in Lichfield. An Enhanced DBS check is required for this role.
In this role, we want you to bring:
* Experience of working in a similar customer service role, ideally in a housing environment
* Curious and does not shy away from having difficult conversations
* Able to follow procedures and show attention to detail
* Enthusiasm and a positive problem solving nature
* Experience of working to deadlines and organising own workload
* Knowledge of Microsoft packages including outlook, word, excel etc
The closing date is Sunday 9 March 2025.
We may close this vacancy advert early if sufficient interest is received for this position. Apply today for an opportunity to make a difference in this part-time role!