Description Organisation: Leicestershire County Council Work Location: Room 300, County Hall Glenfield, Leicestershire, LE3 8RA Worker Category: Hybrid Worker Salary: £47,694 - £52,155 per annum Working Hours: 37 Contract Type: Permanent Closing Date: Sunday 16th February Interview Date(s): TBC Do you enjoy a challenge? Are you driven to ensure that you are achieving the very best that you can? About the Role We are looking for a Service Delivery Manager to join our busy Employee Service Centre (ESC). The ESC is a busy transactional service that forms part of East Midlands Shared Services. We provide transactional Payroll and HR Administration services to Nottingham City Council and Leicestershire County Council. If variety is what you are looking for, then no two days are the same in the ESC, as there is always something to focus on. The ESC completes over 14,000 payments, produces over 3,000 contractual documents and handles in excess of 2,000 queries each month. As a Service Deliver Manager, you will work closely with your teams to ensure the smooth delivery of these transactions whilst continuously looking for opportunities to improve the service that you deliver. If you are a forward-thinking, dynamic professional with strong people skills. A person that is not afraid to face into a challenge and who is able to provide direction and leadership whilst maximising performance, this may be the opportunity for you. For information on our approach to the recruitment of ex-offenders, please see our policy statement. About You To apply for this post, you must: Have substantial experience of manging transactional payroll processes in a pressurised environment. Have knowledge/ experience of using Oracle ERP system or similar HR/Payroll system Possess strong people management skills and experience managing performance proactively. Proven track record of developing, reviewing, and managing Key Performance Indicators Have experience of working with a diverse set of key stakeholders and partners across all levels, and being able to influence them in order to develop and maintain effective working relationships and a high level of service. Be competent in the use of ICT systems, including Word, Excel, outlook and ticket management systems. Be able to utilise continuous improvement methods and techniques You must also have an understanding of, and commitment to, equal opportunities, and the ability to apply this to all situations. In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. Interested in Flexible Working? We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc. Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site. For more information or an informal discussion, please contact: Emma Sutton, Employee Service Centre Manager Telephone: 0116 3052015 Email: emma.suttonemss.org.uk How to Apply Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme. To apply for this job, please click on 'Apply Now'. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home. By applying for this post, you agree to our Terms and Conditions