Main area: Patient Safety
Grade: NHS AfC: Band 7
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday to Friday, office-based with one day working from home dependent on service needs)
Job ref: 358-6742542-COR
Employer: University Hospitals of Leicester NHS Trust
Employer type: NHS
Site: The Firs, Glenfield Hospital
Town: Leicester
Salary: £46,148 - £52,809 per annum
Salary period: Yearly
Closing: 15/12/2024 23:59
Patient Safety Manager
Job overview
The post holder will have a visible presence in the Trust representing the Patient Safety Team and be responsible for leading effective, timely and proportionate responses to patient safety incidents, by working collaboratively and proactively with CMG staff in accordance with Trust, National and Commissioner’s policies and good practice.
The post holder will work autonomously as a Patient Safety Manager with support from the Patient Safety Lead when required.
The post holder will work in line with Trust’s Patient Safety Incident Response Plan and Policy and be responsible for leading proportionate responses to incidents. This will involve working with a range of internal and external stakeholders to review, analyse and use judgement to improve patient safety whilst developing a culture of continuous improvement to deliver high quality care. The post holder will also ensure that Duty of Candour requirements are met.
Main duties of the job
The post holder will regularly communicate highly complex, sensitive and distressing information relating to patient safety incidents compassionately and effectively to a range of stakeholders including members of the Trust, patients, and families.
The post holder will ensure all Trust staff have the specialist knowledge and skills to improve patient safety through the delivery of patient safety training, teaching and leading by example in the facilitation of incident reviews.
Detailed job description and main responsibilities
In this corporate role, you’ll be at the forefront of patient safety, collaborating with CMG colleagues, corporate teams, and external organizations. You’ll provide oversight and be a source of support, ensuring that patient safety is always a top priority.
Service Delivery & Development
Your responsibilities will include developing better systems and fostering cultural changes to enhance patient safety. You’ll ensure continuous quality and safety improvements by analysing incident trends and escalating any concerns. When safety incidents occur, you’ll lead and support timely responses using various tools, creating and maintaining action plans to address issues. Conducting reviews and investigations will be a key part of your role, helping to improve systems and processes. You’ll also be responsible for meeting all reporting requirements and timelines, working with experts to manage risks and safety actions, handling complex enquiries, drafting letters, writing reports, and preparing materials for meetings and training sessions.
Governance
You’ll maintain incident management systems, ensuring accurate data for reporting. Supporting evidence preparation for reviews and regularly reviewing incidents to ensure proper grading and resolution will be part of your duties. You’ll ensure compliance with Duty of Candour policies, support critical reviews, share learning outcomes, and help develop improvement action plans based on incident reviews.
Being highly visible and providing expert advice on patient safety will be crucial. You’ll help healthcare professionals deliver safer care by understanding work systems and culture, identifying factors in incidents, and recommending improvements. You’ll support patients, families, carers, and staff affected by patient safety incidents through ongoing communication and involvement during investigations, following NHS guidelines.
Research & Development
You’ll complete required patient safety education and training, assist the Patient Safety teams with implementing the NHS Patient Safety Strategy, and develop safety initiatives. Providing expertise to identify best practices and share learning to reduce patient harm will be part of your role. You’ll conduct thorough, systems-focused patient safety incident investigations using evidence-based frameworks and tools, and support and develop Patient Safety Partners to improve patient safety and review quality.
Person specification
Training and Qualifications
* Degree or equivalent vocational/ professional qualification.
* Highly developed specialist patient safety knowledge, underpinned by theory and experience to Postgraduate Diploma or Masters or equivalent level of experience.
* Evidence of completion of safety related modules or programmes of study, in patient safety theory, quality improvement, project management or evidence of continuous professional development.
Knowledge and Experience
* Demonstrates knowledge of national patient safety strategy, patient safety incident management and use of local risk management system eg Datix.
* Worked in a patient safety-related role with an understanding of the principles that underpin approaches to improving patient safety in health systems.
Skills
* Ability to write professional reports to a high standard which require consolidating complex information from a variety of sources.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Contactable Monday-Friday 10am-4pm via email or telephone.
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