Job Overview:
We are seeking a dedicated and customer-focused Inbound Travel Agent to join our team. In this role, you will be responsible for assisting Russian speaking clients with their travel plans, providing tailored travel solutions, managing bookings, and ensuring an exceptional travel experience. You will work closely with suppliers, internal teams, and clients to deliver seamless inbound travel services.
Key Responsibilities:
⦁ Inbound Client Management:
⦁ Handle inbound calls, emails, and messages from Russian speaking clients, assisting them with travel inquiries and providing tailored travel solutions.
⦁ Offer expert advice on destinations, tours, transportation, accommodations, activities and excursions based on clients' preferences and interests.
⦁ Process and manage travel bookings, ensuring accuracy and attention to detail.
⦁ Follow up with clients to ensure satisfaction, making any necessary adjustments to bookings.
⦁ Travel Arrangements:
⦁ Coordinate travel arrangements for clients, hotel accommodations, tours, excursions for UK travel arrangements.
⦁ Provide detailed itineraries and travel documents to clients, ensuring all logistical elements are in place.
⦁ Handle changes, cancellations, and special requests for clients in a timely and efficient manner.
⦁ Supplier Coordination:
⦁ Build and maintain relationships with local suppliers, tour operators, hotels, and o...