Location: Mercure Exeter Southgate Hotel, Exeter
Contract type: Permanent
Hours: Full Time
Shift pattern: 22.30 to 07.00
Posted date: 29/01/2025
Would you like to work for a company that gives you:
* £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
* Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
* Meals provided whilst on shift
* Sales incentives and initiative rewards
* Discounted / Free use of leisure facilities – “Hotel specific”
* Stays in our hotels at discounted prices or
* Even free stays in our hotels as one of our rewards & recognition incentives
* Opportunities for your personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships – T&C’s apply
* Annual Holidays entitlements inclusive of Bank Holidays
* Opportunity to buy additional holiday entitlements
Does the below sound like you?
* Passionate and willingness to learn
* Positive attitude and someone who makes our guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Previous experience in a customer-focused industry
* Competent level of IT proficiency
* Ambitious and hard working
* Good communication and excellent grooming standards
* Ability to work morning, afternoon/evening, and weekends
* Deliver exceptional customer experiences all the time
Klarent Hospitality are recruiting for a Night Auditor
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
The Role:
* As Night Auditor, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
* Complete audits, as required in a timely manner
* A Night Auditor contributes to the first impressions of our Guests
* Achieve positive outcomes from Guest queries in a timely and efficient manner
* Ensure an efficient reception experience for Guests, including check in/out
* Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and/or other departments
* Ensure that the night porter checklist is complete
* Always demonstrate a high level of customer service
* Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
* Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
* Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
* Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
* Follow company brand standards
The 4-star Mercure Exeter Southgate Hotel is supremely located in the heart of Exeter; the contemporary 4-star hotel is in walking distance to all the main attractions within the city centre. There are flexible dining options suiting all tastes and occasions whether you are coming for business or for leisure. The hotel has a spa facility, with an indoor heated pool, sauna and fitness room. In the in-site restaurant Gate House, the Chef welcomes you with contemporary British cuisine including locally sourced meat dishes and fresh seafood. In the lounge bar and terrace, guests enjoy a light meal and fresh drinks. The hotel is a perfect place for short breaks, easily accessible and caters to disabled guests and young children.
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