Head of Technical Account Management
Due to continued business growth, this role has been created to act as the interface between the business and major retailers.
You will lead a mid-sized team of Technical Account Managers, build strong relationships with customers, and be the point of escalation for any issues.
* This is a hands-on, but strategic role ensuring that the product supplied meets the highest quality standards, aligns with the company vision, and complies with customer requirements.
About the Role
Responsibilities include:
* Acting as a point of escalation to resolve customer issues, ensuring strong outcomes for the business, suppliers, and customers.
* Developing strong working relationships with customers and internally with commercial counterparts.
* Facilitating retail customer visits to growers/packhouses.
* Overseeing the preparation of management reports for internal leadership, suppliers, and customers.
* Leading food safety, social, and environmental initiatives, working with commercial and marketing teams on crisis management plans and customer communications.
* Working with teams to reduce quality complaints and drive a consistent culture of quality.
* Recruitment, onboarding, development, and retention of your department.
We are Looking For
A candidate with:
* Senior leadership experience as a Head of Technical Accounts or Senior Technical Account Manager in a relevant industry (fruit preferred, but wider food industry considered).
* Experience in people management.
* A pragmatic approach, identifying risks and solution-focused action.
* Strong food safety and product integrity knowledge.
* Strong communication skills, adaptable to different teams both internally and with customers/suppliers.
* A commercial mindset, understanding how Technical, Commercial, and Supply Chain work together.