We are looking for a Customer Service Advisor to join a national Customer Contact Team based in a call centre environment in Belfast (BT1)
This role is STARTING 7TH JANUARY 2025
Start your new career within the Banking & Financial services sector, our award-winning international company operates in 7 countries and have 27,000 colleagues.
Salary - £23,917pa + proformance based bonus’ available
Any 5 days out of 7 – Includes Weekend Work on rotation
Shifts times between 07:00 to 23:00
Latest start time 15:00
Contracted to 38.33 hours per week **Hybrid working Offered after initial 12–16-week in-house training**
As a Customer Service Advisor, you will be the first point of contact for customers. Through great conversations, you will understand the customers situation, take full ownership during the investigation of the situation and support the customer to a resolution.
Working as part of the customer service team, you will ensure all calls in are answered within company guidelines, providing excellent customer service, navigating multiple systems during the calls to find and log al...