The Security Operations Manager is responsible for the day-to-day delivery of GBG's Cyber Security Operations, reducing risk to GBG, our customers, and stakeholders. This is an important role in GBG's security strategy to be 'Secure and Trusted'. A senior role, it includes managing a global team of dedicated security analysts, working with an array of technologies and vendors to keep GBG and our stakeholders safe. The holder of the role will help shape the overall cyber security strategy for GBG working as part of the security leadership team.
What you will do
* Operate and deliver a robust Cyber Security SOC (Security Operations Centre) capability by assessing and continually improving security system outputs and ensuring processes are developed and adhered to.
* Process large volumes of alerts and manage suitable reactions to complex threats.
* Respond timely to security events and incidents as they inevitably occur 24/7.
* Optimise Security Orchestration and Response tooling.
* Threat hunting: Learn from experience and discoveries, prevent repetition through analysing historical data to predict future threats.
* Lead and manage the day-to-day activities of approximately 6 analysts.
* Contribute to the development of business cases and presentations on new and emerging technologies of interest to enhance security operations.
* Lead in the development and maintenance of playbooks and incident response.
* Benchmark, analyse, report on, and make recommendations for the improvement and growth of security.
* Champion cyber security principles within the team and collaborate cross-functionally with analysts and engineers to achieve continuous improvement.
* Specialise in the running of SOC security systems and tools related to incident detection, threat detection, and cyber hygiene.
* Support GBG's Cyber Security Incident response capability.
* Support the development of GBG's vulnerability management programme of work.
* Support the SOC team in the deep dive analysis and investigation of incidents identified through alerts received.
* Establish operational foundations, defining metrics and KPIs to drive governance, quality, and efficiency. Influence and improve existing processes through innovation and operational change.
* Lead on threat intelligence activities.
* Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
* Develop and mentor staff through open communication, training and development opportunities, and performance management processes; build and maintain employee morale and motivation.
* Meet regulatory and compliance requirements.
Minimum Qualifications
* Subject matter expert with advanced knowledge of SOC operations (incident management, threat hunting, and cyber hygiene).
* Crisis/Incident Management experience.
* Security Leadership and a passion for security.
* Experience working with security testing tools & techniques.
* Security administration skills.
* Analytical skills.
* Communication skills, ability to make complex incidents understandable and actionable.
* Production/development of technical & supporting documentation.
* Ability to remain calm under pressure.
* Experience in designing, implementing, and measuring relevant security and technology management critical success factors, key performance indicators, and metrics.
* Experience in managing relationships between vendors and internal customers.
* Relevant technical experience and qualifications (e.g., Microsoft 365 Certified Security Administrator, experience in the operation of SIEM & EPP tooling, in-depth knowledge of malware, IT forensics, EPP, SIEM, IDS & WAF, penetration testing certification, incident handling certification, computer forensic certification, CISSP/CISM).
* Experience working with tools like Imperva, CNAPP, EDR, Exabeam, Threat Intelligence, MCAS (Microsoft Cloud App Security).
GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers when it matters most.
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