Join to apply for the Senior Systems Support Officer role at Babergh and Mid Suffolk District Councils.
* Location: Babergh and Mid Suffolk District Councils – Ipswich, Suffolk IP1 2BX
* 37 hours per week
* Full Time
* Permanent
Salary: £36,124 - £42,708 per annum (pro rata for part time)
What We Are Looking For: We are looking for a Senior Systems Support Officer to join our Public Protection Service. The successful person will share our values, commitment, and motivation to make a difference for our residents, clients, and communities.
About The Role:
* Support the Head of Public Protection and the Service to deliver effective outcomes in relation to service plans and corporate priorities/outcomes.
* Line Manager for a Systems Support Officer, planning and directing work.
* Develop, support and maintain ‘Northgate M3/Assure’ case management software for Public Protection, Public Realm, Private Sector Housing and Customer Services.
* Develop, support, and maintain ‘Rocktime Verso’ case management software for Licensing.
* Responsible for operational introduction, management and strategic evolution of the Public Protection software and hardware.
* Lead implementation of new software and migration for the Service.
* Supporting role for corporate IT systems including website and intranet, providing advice and support to officers.
* Responsible for training and cascading ICT system developments to the Public Protection Service and relevant stakeholders.
* Contribute to business and performance management support of the Public Protection Service.
* Continuous review and improvement of ICT resources, including project management and implementation of software and hardware.
About You:
* Knowledge of Environmental Health and Licensing software i.e. M3/Assure and/or LalPac would be desirable.
* NVQ Level 4/A level or equivalent knowledge gained through experience.
* Considerable experience of managing and operating Environmental Health software systems.
* Pro-active in identifying potential problem areas before they impact on service delivery.
* Awareness of technical and non-technical Government and Industry standards affecting ICT services.
* Ability to analyse and interpret reports and develop solutions to problems.
* Ability to align delivery with solutions that enable transformation.
* Flexible to contribute to changing corporate priorities.
About Us: Working together across our Councils and with our partners, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.
Benefits Of Working For Us:
* Great opportunities for learning and development.
* Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years’ service, plus bank holidays).
* Competitive Local Government Pension Scheme.
* Wellbeing Support Program
* Employee Assist Program
* Health Care Options
We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting).
If you wish to discuss the Hybrid working approach for this role, or for an informal discussion, please contact Tracy Howard, Head of Public Protection by calling 01449 724845.
Closing date: 5pm, 24 February 2025.
When applying, please ensure:
* that you complete the application form as fully as possible.
* your statement indicates how you meet each of the criteria in the ‘Person Profile’ section of the Job Description/Person Specification.
This authority is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
About The Team:
How to apply:
1. Read the advert and the Job Description and Person Specification.
2. Complete the Supporting Statement template.
3. Complete the online application and upload your statement.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Information Technology
Industries: Government Administration
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