The role Do you have strong customer services experience and looking to start a career within the insurance industry? Here at Coversure Swindon, we are seeking to recruit a Trainee Insurance Advisor to join our friendly and experienced Insurance team based in Swindon. Reporting to the Partner, Syd Jackson and working within a small team, the main purpose of the role is to support the smooth running of the office, whilst providing a friendly and efficient service to our commercial clients. This is a great opportunity for someone who is seeking to work for successful local independent Insurance Broker and learn from an experienced team. Key responsibilities as an Trainee Insurance Advisor will include: Assist in managing day-to-day administrative tasks, including data entry, and document preparation Handle incoming calls and emails from clients and provide them with efficient and friendly service Taking and recording accurately first notification of loss details for claims Support our insurance agents by processing policy applications, endorsements, and cancellations accurately and within established timelines Checking documentation from Insurers to ensure any errors or omissions are corrected prior to issue to clients Liaising with insurers and clients to obtain information and updates, inputting accurately to the system Managing and collecting outstanding client payments About You As our Trainee Insurance Advisor, you’ll have the ability and drive to work in a small but successful team. You’ll be the type of person who is organised, has good attention to detail and enjoys supporting others to provide outstanding service to our commercial clients. You will have : A good knowledge of Microsoft office Strong customer service and communication skills with excellent telephone manner Attention to detail and proven ability to multi-task, updating relevant systems where necessary A good understanding of social media. What’s in it for you: Full training given with the opportunity to study toward CII qualifications Workplace pension scheme 20 days holiday plus bank holidays Office hours 9am to 5pm Monday to Friday only Also reduced hours at Christmas Free parking and on a main bus route. About Us: Coversure Insurance Services (Swindon) is the franchised retail arm of The Jensten Group. We are the largest UK’s insurance brokering franchise with 100 offices nationwide. Coversure Swindon is an independent insurance broker based at 18-20 Moredon Road, Moredon, Swindon. Founded in 1999, our brokerage provides Valeters and Detailers, Fleet owners, Businesses, and Landlords with easy access to independent advice and a range of quality insurance policies