Alison Gray Recruitment are seeking a Contract Manager for our well-established client in Mallusk. The ideal candidate will have a sharp business mind and proven success in managing a department for maximum productivity. You will oversee the daily activities of one of our clients key contracts. This person should have experience in human resources, health & safety and IT management, and be able to develop and maintain an environment of trust, diversity, and inclusion within their core team. Location:Mallusk Pay:£30,000 per annum Shift Pattern:Monday - Friday 8am - 5pm Duties: Manage this key clients contract, to ensure the metrics of this client are achieved Maintain constant communication with managers, staff, and the client to ensure proper operational requirement are achieved Develop, implement, and maintain all of the quality assurance protocols for this client Increase the efficiency of existing processes and procedures Ensure that operational activities remain on time and within budget Track staffing requirements, hiring new employees as needed Drive Health & Safety within this contract Responsibilities: Lead, motivate, and support a team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service Partner with cross-functional teams to improve proprietary tools and systems Work closely with the health and safety department and senior management to ensure that activities remain compliant Oversee materials and inventory Conduct budget reviews and report cost plans to upper management Requirements: Two or more years of proven success in an operations/contract management role Strong skills in budget development and oversight Excellent ability to delegate responsibilities while maintaining organisational control of branch operations and customer service Proficiency in conflict management and business negotiation processes Knowledge of business productivity software and an aptitude for learning new applications Third level would be beneficial but not a requirement. Working knowledge of management software programs, including NetSuite, QuickBooks, and CenterPoint Payroll Strong IT skills, including database development To apply, please forward your CV for consideration. We are an equal opportunities employer and welcome applications from all sections of the community. Benefits: Work From Home