Description Job Title: Environmental Services Operative Contract Type : Permanent Salary : £23,202.51 per annum Working Hours : 35 hours per week Working Pattern : Monday to Friday 8am - 3.30pm Location : Based in Derby / Stoke-on-Trent. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as Environment Services Operative. In this role you will undertake a range of grounds maintenance work within your assigned region to landscaped areas, gardens and open spaces owned by the Group. Ideally in this role you will provide community insight, reporting any environmental issues, community safety or resident feedback to the Environmental Supervisor as appropriate and in line with the agreed escalation route, you will also ensure work activities are compliant with the organisation’s policies and procedures as well as external statutory and regulatory obligations. About you We are looking for someone with: Environmental Services / grounds maintenance experience. Ability to undertake manual work. Customer focussed with excellent communication skills. Clean driving licence Basic IT skills including Microsoft Office. Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Undertake general maintenance to hard and soft landscaped areas owned by the Group, including grass cutting, hedge trimming, litter picking, clearing leaves and shrub bed cultivations. Provide a rapid flexible response to the removal of fly tipping, rubbish removal and graffiti removal. Maintain safe working practices at all times when utilising appropriate hand tools and machinery. Report health, safety and environmental breaches and issues to the Grounds Maintenance Supervisor in line with the agreed escalation route. Apply ‘Our Riverside Way’ within the environmental offer by delivering excellent levels of customer service at all times. Provide community insight, reporting any environmental issues, community safety or resident feedback to the Environmental Supervisor as appropriate and in line with the agreed escalation route. Maintain effective relationships with colleagues on each of our contracts. Undertake personal development and training to keep up to date with all relevant legislation. Work collaboratively and flexibly across all teams within the organisation. Ensure work activities are compliant with the organisation’s policies and procedures as well as external statutory and regulatory obligations. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. Contribute to the continuous improvement of processes and procedures. Knowledge, Skills and Experience Essential Environmental Services / grounds maintenance experience. Ability to undertake manual work. Customer focussed with excellent communication skills. Clean driving licence Basic IT skills including Microsoft Office. Excellent team player who can work flexibly to meet business requirements It is a requirement that the role holder holds a current, valid UK driving licence. Desirable: Successful completion of a horticultural course.