About Us:
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role:
As Cluster Housekeeping Manager your role will include:
* Check arrivals and departures of guests and liaise with reception.
* Allocation of rooms to room attendants.
* Supply the highest possible levels of customer care and service both externally and internally.
* Ensure all corridors, rooms and customer service areas are maintained to a high standard.
* Assist in arranging contractors in case of repairs required, ensuring all equipment is maintained in a good and safe working order.
* Have a full working knowledge and implement all cleaning usage and storage procedures.
* Ordering stock, issuing stock, and practicing an effective stock control system.
* Have a full working knowledge of all areas within the department and assist in working in the linen room and with bedroom cleaning.
* Ensure all room attendants are inducted and trained to enable them to fulfil their duties.
* Ensure that any shortfalls in the housekeeping team performance are addressed.
* Ensure all expenditure is in line with budgeted targets.
* Organising staff duties, rotas and timesheets.
* Assist in interviewing and recruitment of staff for the housekeeping department.
* Deal with customer complaints.
* Ensure the department complies with all legislative requirements such as COSHH and manual handling.
The Person:
The ideal candidate will have:
* Strong organisational skills.
* Excellent attention to detail.
* Strong desire to achieve consistent exceptional standards.
* Experience at supervisory or assistant manager level in a similar environment.
* Excellent communication skills, in particular to team members to engage and motivate.
* Excellent levels of customer service and engagement.
You will be required to be flexible and available for weekend work as necessary, have excellent time keeping skills, and be able to work in a very fast-paced environment with a good understanding of time limits per room for check outs and stay overs.
You will enjoy working with others, have a great "can do" approach to customer service, and importantly have a friendly approach to everyone who you come in contact with.
What We Offer:
As part of Scotsman Hospitality, you will have access to the following benefits that include:
* Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
* 30% off food and cinema tickets in all of our venues across Scotland.
* Hotel and Apartment discounts.
* Access to Scotsman Perks Benefits Portal.
* Staff meals on duty.
* Flexible working opportunities.
* Career development through our Scotsman Steps training programme.
* Head Office Development Days.
* Refer a Friend Scheme.
The Process:
If you think this is the role for you then apply now and one of our friendly team will be in touch.
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