Customer Service Advisor
OA is seeking a Customer Service Advisor to join our clients expanding team.
This is a great opportunity for someone with experience in a builders or plumbers merchants’ environment who’s confident handling sales and customer service in a fast-paced, trade-focused setting.
You’ll be responsible for managing orders over the phone and by email, ensuring everything from order processing to delivery notes and paperwork is completed accurately and on time.
You’ll play a key role in supporting the sales team and maintaining strong relationships with both trade and retail customers.
Location: Hemel Hempstead
Hours: Monday – Friday. 9am-5:30pm. Office based.
Salary: £27,000
Customer Service Advisor- Benefits:
20 days of annual leave + bank holidays
Company pension scheme
On-site parking
Customer Service Advisor- Key Responsibilities:
Receive and process orders via telephone and email promptly and accurately. Ensure all orders are entered into the system correctly and in a timely manner.
Interact professionally with customers via telephone and email to address enquiries, resolve issues, and provide exceptional service.
Generate and process delivery notes accurately, ensuring all necessary information is included and communicated effectively to the relevant departments.
Maintain organised filing systems for all sales-related documentation, including orders, delivery notes, and ...