Retail Business Analyst (Store Openings & EPOS)
Overview:
We are seeking a highly skilled Retail Business Analyst with a strong background in store openings and EPOS (Electronic Point of Sale) systems. The ideal candidate will have extensive experience in retail operations, technology implementation, and process optimisation to support new store rollouts and EPOS integrations.
Key Responsibilities:
1. Store Openings & Expansions:
1. Lead the business analysis efforts for new store openings, refurbishments, and expansions.
2. Define and document business requirements, ensuring smooth implementation of systems and processes.
3. Collaborate with cross-functional teams, including operations, IT, supply chain, and finance, to support store launch readiness.
2. EPOS Implementation & Optimisation:
1. Gather and analyse requirements for EPOS systems, payment solutions, and retail technology.
2. Work closely with IT, vendors, and third-party providers to support the deployment, integration, and enhancements of EPOS systems.
3. Ensure seamless data migration, testing, and training for store teams.
4. Monitor EPOS performance, identifying opportunities for process and system improvements.
3. Process Improvement & Stakeholder Management:
1. Act as a bridge between business teams, technology teams, and external vendors, ensuring alignment with project goals.
2. Identify areas of improvement in store operations, customer experience, and transaction processing.
3. Support change management initiatives, providing training and documentation for end users.
Key Skills & Experience Required:
1. Retail Business Analysis: Strong background in retail business processes, store operations, and system implementations.
2. Store Openings: Hands-on experience managing store rollouts, including technology and operational requirements.
3. EPOS Systems: Expertise in EPOS deployment, upgrades, and troubleshooting, with knowledge of leading EPOS solutions.
4. Stakeholder Engagement: Ability to communicate effectively with technical and non-technical stakeholders.
5. Project Delivery: Experience working in agile and waterfall methodologies, with a track record of delivering retail IT projects.
6. Technical Knowledge: Understanding of EPOS integrations, payment gateways, inventory management, and CRM systems is a plus.
This role is ideal for a proactive, detail-oriented Business Analyst who thrives in a fast-paced retail environment and can drive successful store openings and EPOS enhancements.
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