The Pain Management services are working hard to ensure that we put patient care a at the heart of everything we do. We are on an exciting improvement journey and can offer you a rewarding, flexible and supportive role in assisting with the delivery and provision of a full range of Pain Management services within East Kent. We are currently recruiting into an exciting administration position working amongst some of the many Pain Management services, including outpatients booking, admitted waitlists and Neuromodulation. You will have an opportunity to work amongst the administration team providing an efficient and streamlined service for patients. The role is responsible for supporting the provision of an efficient and streamlined Outpatient appointment booking, Neuromodulation and administrative services to patients for the Pain Management Department across East Kent. You will be required to maintain a high standard of customer service skills when dealing with staff, relatives, visitors, clinical staff and other administration colleagues. This role will be the first point of contact, answering and responding to internal and external enquiries received in the department, adhering to targets set by the department and Trust. The role will ensure all clinics are utilised Trust-wide, escalating capacity and demand issues on a daily basis using a range of information reports, taking calls from patients and Outpatients Department surrounding ERS and patient referrals. A key task of the role is undertaking work and effectively managing patients through multiple National and Local IT systems, providing expert working knowledge and understanding whilst supporting patient care, other departments and service users. Within Pain Management, customer service is the focus of all tasks, providing a high-quality service to all patients, relatives, staff and visitors in a professional, courteous, respectful and confidential manner. We are one of the largest hospital trusts in England, with three acute hospitals and community sites serving a local population of around 700,000. We also provide specialist services for Kent and Medway. We care about our patients and our people. We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike. With our emphasis on staff training and development, a staff support scheme that’s second to none, and a healthy package of benefits, it’s easy to put down roots in East Kent Hospitals. Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability. Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above. For further details / informal visits contact: Name: Jo Harris Job title: Medical Secretary Supervisor Email address: Jo.Harris5nhs.net Telephone number: 01233 616691