Defects Manager (12 months FTC)
Defects Manager (12 months FTC)
Apply locations Southbank Place, London, SE1
Time type: Full time
Posted on: Posted Yesterday
Time left to apply: End Date: April 8, 2025 (11 days left to apply)
Job requisition id: R2172
Department: Residential Sales
Company: Canary Wharf Residential Management Limited
Reporting to: Director - Customer Services
JOB SUMMARY
A site based and customer focused maternity cover, Defects Manager role, overseeing the daily management of the defects that are reported to the Customer Services team across all ‘For Sale’ Developments within the portfolio, ensuring that good relations are maintained with the customers, their tenants and trade contractors.
Annual Salary: £60,000
Working Hours: Monday - Friday, 8.30am - 5.30pm
Closing Date: 8th April 2025
MAIN RESPONSIBILITIES
* Oversee the close out of defects within the remaining apartments in warranty, any latent defects and new defects that arise at Southbank Place, working with the team and contractors to resolve all issues within a timely manner.
* Oversee the management of snagging lists at Southbank Place received by customers or their representative, ensuring the close out/management of all items prior to legal completion.
* Assist in quality assurance checks of apartments, prior to handover from the contractor and to the purchaser.
* Ensure that functionality checks are carried out in all unsold apartments prior to handover so that any issues can be rectified prior to customers moving in.
* Keep accurate records of apartments checked and issues identified.
* Take ownership of issues and proactively look at alternative solutions where needed, to ensure the close out of all tasks.
* Coordinate and oversee the resolution of complex defects at Southbank Place and assist where needed at Wood Wharf, working with all parties to ensure that the customer is kept well informed of progress.
* Keep well documented updates on Salesforce, Sharepoint and Dome, ensuring that all communication is recorded accurately so that information can be seen and shared by all team members.
* Raise any necessary purchase orders for contractors for works to be completed at Southbank Place/Wood Wharf in line with the set budgets for each site and provide invoices to accounts for payment to be made once works have been completed.
* Host Weekly defects meetings at Southbank Place and attend weekly meetings at Wood Wharf. Ensure all defects are recorded and uploaded on Dome and there is consistency in the way defects are managed across both sites.
* Support the Management team at Southbank Place in post warranty issues, where assistance is required for access/information/coordination of contractors.
* Any other reasonable duties as requested by the Associate Director & Director - Customer Services.
PERSON SPECIFICATION
* An experienced, customer focused and well-presented professional with a hands-on approach.
* The candidate must be extremely well organised, with exceptional written and verbal communication skills and be IT literate with the ability to learn new software with ease.
* Experience working in a similar role is essential.
* It would be highly desirable for the incumbent to have line management experience.
* Experience of working in high end residential is preferred.
HEALTH SAFETY AND WELFARE RESPONSIBILITIES
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.
ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles.
QUALITY MANAGEMENT RESPONSIBILITIES
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies.
COMPANY VALUES
Commit to Excellence
* Act with integrity and deliver high performance
* Put our customers at the heart of what we do
* Resolve issues by providing high quality solutions
Foster Collaboration
* Find opportunities to collaborate with others across the business to achieve shared goals
* Encourage inclusive networks and treat others with respect and fairness
* Use knowledge to work effectively with suppliers / contractors to meet shared goals
Encourage Engagement
* Confident in making decisions appropriate to the role
* Learn from mistakes and listen to constructive feedback to improve performance
* Prioritise safety and actively support community, wellbeing and sustainability programmes
Take Ownership
* Take pride in delivering high quality service which exceeds expectations
* Committed to opportunities for self-development
* Take responsibility for my own performance and look for ways to improve
Embrace Innovation
* Embrace change and innovation
* Proactively suggest ways to improve our business and encourage others to share ideas
* See new challenges as opportunities to deliver effective change
WHAT WE OFFER
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.
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