This is a full-time on-site role for a Reservations Supervisor at Globetrotters Travel & Tours. The Reservations Supervisor will be responsible for managing day-to-day reservations, ensuring customer satisfaction, providing training to staff, and maintaining effective communication with clients and team members.
Qualifications
Required Skills:
1. Reservations and Customer Service skills
2. Communication and Customer Satisfaction skills
3. Experience in training and mentoring staff
4. Excellent organizational and problem-solving skills
5. Ability to work in a fast-paced environment
6. Previous experience in the travel industry is a plus
7. Proficiency in a second language is beneficial
Responsibilities
* Ensuring a smooth confirmation of booking from go-ahead stage to the deadline, ensuring that a high standard of service is provided at all times.
* Handling each group from booking stage to confirmation to Sales/Operation team.
* Booking hotels within the required budgets.
* Mentoring team based overseas to deliver with the set deadline.
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