You will be responsible for managing a caseload of Buy to Let and commercial mortgage applications to maximise loan completions and new business.
Key Accountabilities
1. Ensure SLA’s are maintained and exceeded.
2. Manage a caseload while also assisting team members to manage their caseload in busy times and in times of absence.
3. Identify and source the most suitable lender for customers and/or brokers, whilst always being proactive in dealing with the lender/bank through to completion.
4. Liaise with brokers, borrowers, lenders, valuers, solicitors, etc.
5. Maintain full records on systems, including clear and concise notes.
6. Adherence to procedure manuals and policies.
7. Adhere to SLA’s in order to provide the best service to the customer.
8. Harness the power of technology to streamline processes.
9. Assist the team in order to achieve the highest service standards, deliver solutions to customers and help the business achieve its goals and objectives.
Skills & Competencies
1. Pass internal competency tests post induction.
2. Team player.
3. Self motivated.
4. Good communication skills essential for dealing with brokers, borrowers and lenders.
5. Proactive.
6. Logical and organised.
7. Problem solver.
8. Approachable.
Knowledge & Qualifications
1. Experience of Residential BTL / Commercial broking & packaging desirable.
2. CeMap qualified preferential but not compulsory.
Personal Attributes
1. Excellent communication, coaching and feedback skills.
2. Resilient and flexible.
3. Team Player.
4. Approachable and self-motivated.
5. Proactive and able to identify and highlight areas of opportunity or improvement and advise on actions required.
6. Ability to analyse and present complex information in a clear, relevant and interesting way.
Job Type: Full-time
Benefits:
1. Company pension.
2. Private dental insurance.
3. Private medical insurance.
4. Referral programme.
5. Sick pay.
Schedule:
1. Monday to Friday.
Ability to commute/relocate:
1. Watford: reliably commute or plan to relocate before starting work (required).
Experience:
1. Residential Broking: 1 year (preferred).
Work authorisation:
1. United Kingdom (required).
Work Location: In person
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