About the role
Would you enjoy working with Human Intelligence? Even if you haven’t before?
Are you service-focussed and thrive in a telephony environment putting the customer and business first?
If so, then we are looking for talented individuals like you, with a passion for delivering excellent customer service, who can lead and motivate, to join us at the Fraud Reporting Gateway!
Salary: £36,320 + £10,521 per year plus pension.
60% of your working month flexi in the office, 40% at home.
25 days holiday + bank holidays and more.
Access to upskilling courses and CS benefits.
Follow link to learn more and apply before Thur 25th March 11:55pm.
About the Team
You will be joining the Intelligence Services, one of the most diverse teams within HMRC’s Risk and Intelligence Service (RIS). Our teams are at the heart of HMRC’s compliance and enforcement activity.
This business-critical role has national significance. We manage HMRC’s Fraud Hotlines, one of our major Human Intelligence (HumInt) sources, and engage with the public who report alleged wrongdoing.
This is a key source of intelligence for RIS which informs decision-making and supports HMRC and external partners to tackle evasion, avoidance, serious non-compliance, and wider criminality.
By taking on this role, you will make a real impact in safeguarding public funds required to pay for vital services like education and healthcare and provide support to vulnerable members of our community. It is an exciting time to join us!
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Job Description
You will join the Fraud Reporting Gateway (FRG) which is part of the Intelligence Services within RIS Intelligence. This team receives, assesses, and disseminates intelligence derived from Human Intelligence (HumInt) sources, including the HMRC Fraud Hotline.
With line management responsibilities for a team, you will lead, empower, and support team members whilst creating an inclusive environment for them to work.
You will ensure team members have the capability to continually deliver a quality service within our given Service Level Agreements. This will involve oversight for receiving, assessing, and the timely dissemination of intelligence from HumInts about possible criminal offences, regulatory breaches, or non-compliance by a third party.
Another key aspect of your role will be leading and handling the development of quality intelligence products in line with HMRC strategies, policies, and customer requirements.
HMRC’s Fraud Hotline is open from 9:00 am to 5:00 pm, Monday to Friday, and attracts a wide range of callers/customers. No two calls are the same, and no two days are the same.
A critical aspect of your role will be to provide supervision to the wider team as they engage with members of the public via the Fraud Hotline. This will require assimilating information quickly, making sound decisions, and providing timely intervention. Regular office attendance will be required between 9:00 am and 5:00 pm on your duty days.
Security and Training
Successful candidates will need to hold National Security Vetting (NSV) at Security Check (SC) clearance to take up their post in this sensitive role. Applications for SC clearance require a minimum of five consecutive years of residency in the UK prior to making the application.
Further details can be acquired in the Additional Security Information of the job advert.
We provide continuous training in an encouraging environment to help you build and master the abilities required to excel in this role.
Commence and pass the Intelligence Foundation (IF) course and you will be awarded the externally Accredited Counter Fraud Intelligence Technician (ACFITech) Certificate (unless an equivalent Criminal Justice Level 1 award has already been obtained).
The IF training is an online course which lasts approximately 4 weeks.
Person Specification
* Ability to lead, motivate, encourage, and guide others, driving performance across the Team.
* Being adept at assimilating information quickly and prioritising tasks, being proactive, a good problem solver, sound decision maker, and excellent communicator.
* A well-organised individual, who can manage an ambitious workload with changing priorities and work independently to a high standard but also effectively as a member of the leadership team.
* Excellent written and oral communication skills and the ability to communicate professionally and effectively with colleagues and team members at all levels.
IMPORTANT INFORMATION
National Security Vetting (NSV) at Security Check clearance is needed for this role. This requires 5-year consecutive residency in the UK and the role is not eligible for visa sponsorship. To check that you are eligible to apply, review the Additional Security Information and Security sections in the advert.
Joining HMRC in this role is conditional on currently holding or applying and subsequently passing NSV at SC clearance level.
If you do not hold or are unable to acquire the required security vetting, we will withdraw the offer of employment, as you will not have met the conditions of employment for this role.
You will also be required to successfully complete the Intelligence Foundation Course and be awarded the Accredited Counter Fraud Intelligence Technician (ACFITech) Certificate (unless an equivalent Criminal Justice Level 1 award has already been obtained).
Essential Criteria
* Demonstrable experience of making sound decisions and critical thinking.
* Successful outcomes and experience handling stakeholders while maintaining mutually beneficial relationships and adhering to excellent interpersonal and workload organisation skills.
Desirable Criteria
* Experience of handling a telephony-based function/environment.
* Recent knowledge and evidence of working within either the Criminal Justice or Tax compliance environment would be advantageous; however, training is available.
Behaviours
We'll assess you against these behaviours during the selection process:
* Leadership
* Managing a Quality Service
* Communicating and Influencing
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