Step into the role of a Customer Service Advisor, where you’ll be the first point of contact for our customers. You will provide help and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You’ll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you will be placed within a supportive team who will guide you to ensure you have everything you need to succeed as a Customer Service Advisor. No banking experience is needed just a can-do approach.
You will be working in branch 5 days a week on a salary of £25,500 per annum.
Typical working pattern, 35 hours a week covering shifts between 8am-8pm Monday to Saturday.
The successful candidate for this role will be required to sign a Barclays Monday to Sunday 7am to 11pm contract.
Purpose of the role
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Accountabilities
1. Collaboration across multiple digital channels to personalise each interaction with a customer.
2. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
3. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
4. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, ensuring transactions are executed accurately and on time.
5. Support teams within the business operations function as needed, including risk management, compliance and collections.
6. Comply with all regulatory requirements and internal policies related to customer care.
Analyst Expectations
1. To meet the needs of stakeholders/customers through specialist advice and support.
2. Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
3. Likely to have responsibility for specific processes within a team.
4. They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
5. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
6. OR for an individual contributor, manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
7. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
8. Check work of colleagues within team to meet internal and stakeholder requirements.
9. Provide specialist advice and support pertaining to own work area.
10. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
11. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function.
12. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based.
13. Make judgements based on practice and previous experience.
14. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
15. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
16. Build relationships with stakeholders/customers to identify and address their needs.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive.
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