Job Purpose Manage all aspects of the shift to deliver a service which provides a high standard of care which meets the needs of individual customers. Deliver a quality of service which meets Care Quality Commission (CQC) fundamental standards, improving the quality of customer’s lives and supporting happy living for the years ahead. Shift management. Medication. Care reviews. Delivery of rotas. Compliance with Anchor policies, CQC essential standards and other legislation directly affecting the location and its customers. Performance of the care team. Identify and report any incidences of poor practice or abuse in line with the safeguarding policy. Escalate concerns / issues to Deputy Manager as appropriate. Knowledge and Understanding Skills Understanding of CQC essential standards and their impact in care management and practice. Ability to assess, plan, implement and evaluate care. People management. Health and safety legislation. Safeguarding of vulnerable adults. Mental Capacity Act Deprivation of liberty. Data protection and confidentiality in a care setting. Commitment and passion to provide high quality care. Negotiation and influencing skills. Ability to adapt to different situations and work under pressure. Management and organisation skills. Flexible and reliable. Approachable attitude. Experience Qualifications Knowledge of a care setting and the needs of older people. Previous people management experience is desirable. Experience of working in a customer focused environment. Experience of delivering hands on care. Care level 3 diploma or team leading qualification