An exciting opportunity to join the Rail Administration team as a Channel Manager on a permanent basis working from our Darlington office. (Hybrid working)
Who we are
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.
Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here.
Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.
The role
This role is responsible for securing our members’ future by leading the Rail Channel teams to deliver a member-first and high-quality administration service to the Trustees, employers, and our members.
As the Channel Manager, you will lead the teams to deliver a right-first-time service, meeting both the SLA’s and member-first measures. You will use MI and operational insights and have a clear understanding of the resource levels required within the team alongside proactively managing any resource challenges to minimise impact on service delivery.
This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
The person
The successful candidate will have demonstrable operational experience of leading, coaching, and supporting a team to ensure it operates effectively, ensuring SLA’s are met and an excellent customer experience is achieved. You will also have experience of using MI to make sound business decisions and have previously managed and motivated a team throughout change initiatives, supporting the ethos of continuous improvement is key to the success of this role.
We are looking for someone who can support, coach, and mentor the current team in a collaborative manner. You will be decisive and act at pace and have the ability to drive innovative solutions to ensure that we provide the most effective and efficient customer service. Excellent communication skills, both verbal and written, are key for this role, along with the ability to demonstrate resilience when faced with challenges.
What we can offer you
Rewarding you
A competitive salary (depending on experience)
28 days annual leave plus bank holidays
Generous annual bonus plan
Membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
4x Life Assurance cover
Private Medical Insurance
Employee assistance programme
Health cash plan
Lifestyle
We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave.
Buy and sell holidays
Give as you earn scheme
Flexible half days leave
Electric vehicle leasing
Cycle to work scheme
Next Steps
If you would like to apply, please click on the apply button or visit our Careers Page by 20th January 2025.
Railpen is committed to creating an inclusive and diverse environment; we value diversity and welcome people from all backgrounds and walks of life.
About Us
At Railpen, we know that it’s the talent of our people that makes us good at what we do and enables us to continue to achieve our mission to pay members’ pensions securely, affordably, and sustainably.
The unique nature of Railpen offers our people a wide variety of interesting opportunities for innovation, thought leadership, and personal development. We encourage people to challenge, explore unconventional ideas, and give each other the space to learn from our mistakes. We take time to listen to each other’s ideas and understand what we each do, and what we need from each other to help us be at our best.
Railpen is committed to creating an inclusive and diverse environment; we value diversity and welcome people from all backgrounds and walks of life.
#J-18808-Ljbffr