We are looking for experienced Customer Service Agents to work within our broadcast television channel team to assist viewers with their questions and queries!
Pay - £12.25 per hour – paid every 2 weeks!
Hybrid model – work on site in Belfast City Centre 3 days a week & the remaining days from home.
Full-time permanent role – Contracted to 40 hours, with a rotational shift pattern between 7.30am – 8pm Monday to Friday and 9am – 7pm Saturday & Sunday.
You will support viewer inquiries through email, phone, and social media, aiming to provide a positive viewer experience with efficient, friendly, and high-quality responses. Responsibilities include providing information, handling complaints, and promoting the brand and its products and services.
Benefits at Concentrix include:
* Discounts on car and home insurance with AXA
* Refer a friend incentive
* Pension Scheme: auto-enrollment after 92 days (if eligible)
* Employee Assistance Program: free support and resources
* Benefex Employee Savings: access to lifestyle savings, free online courses, and wellbeing resources
* Group Life Assurance: available from day 1 for all UK employees
* Employee Stock Purchase Plan: opportunity to buy Concentrix stock (CNXC)
* UNUM Dental Cover: comprehensive dental care coverage for you and dependents
Requirements:
* Minimum 6 months experience in customer interactions
* Knowledge of social issues and current events
* Technical mindset with multitasking ability
* Ability to work collaboratively in a team
* Minimum broadband speed of 10 Mbps and a private room at home
* Experience in television/media environment (desired)
* Experience with social media in similar roles (desired)
We can teach you the rest!
What are you waiting for? Apply today!
Concentrix is an equal opportunity employer and a Disability Confident employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic.
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