Technical Support Engineer Cambridge Our client is seeking a skilled Technical Support Expert to join their team. This role is based in Cambridge with regular travel to their headquarters in Oxford, as well as national and international travel to support customers.
Key Responsibilities Build, test, debug, and document production-level systems and products
Develop user guides, application notes, and demonstration materials
Conduct technical demonstrations for customers and internal teams
Provide timely and effective technical support to customers via email, phone, and in person
Troubleshoot and resolve technical issues related to products
Collaborate with engineering and product teams to improve product quality and user experience
Requirements Bachelors degree in Electrical Engineering, Physics, Computer Science, or a related field
A minimum of two years experience in a technical support role, preferably in a hardware or software environment
Strong problem-solving skills and attention to detail
Excellent written and verbal communication skills
Ability to explain complex technical concepts in a clear and accessible manner
Proficiency in relevant programming languages and software tools
Experience with documentation and technical writing
Ability to work independently and as part of a team
Full, clean driving licence
Preferred Qualifications Two or more years experience in the development of camera systems
Experience in the infrared camera business or advanced imaging industry
Familiarity with customer relationship management (CRM) systems
Knowledge of IT infrastructure and networking concepts
Benefits Competitive salary
Annual performance bonus of 10 per cent of the base salary
Pension scheme
Health insurance
Equity stock options
Our client offers a dynamic work environment with opportunities for professional growth and the chance to work with cutting-edge technologies. If you have a passion for technology and delivering excellent customer support, we would love to hear from you.
Interested - Please Click Apply Now!Technical Support Engineer Cambridge
TPBN1_UKTJ