Job Description
Join us as a Store Manager at our Exeter store earning a base salary of £31,300 per annum with an uncapped discretionary bonus scheme from day one.
We are also offering the Store Manager
* 40 hours per week and you will normally work 5 days a week on a rolling rota. Being a retail sales role, the successful candidate will be required to work alternate weekends and bank holidays;
* Store and individual incentive bonuses will form a significant part of the Store Manager's income (year one expected to be circa £4-6K+ pa on top of basic salary);
* Holiday entitlement is 21 days per annum (plus statutory bank holidays);
* Personal use of in-store equipment after hours;
* Great staff discount (following probation);
* Full product training and induction;
* Free car parking.
We are looking for a Store Manager at Fitness Superstore, who will
* Provide an unsurpassed in-store experience for our customers;
* Sell high-quality fitness equipment face-to-face and over the phone and Live Chat;
* Achieve sales targets by analysing the needs of the customer and making informed product recommendations;
* Provide all necessary information about our products and apps to the customer, demonstrating whenever necessary;
* Work with our customer service and operations teams to ensure efficient customer solutions;
* Be an out of the box thinker we welcome new ideas and creativity.
* Ensure the store maximises profitability and meet sales targets and KPIs, as you will have full accountability;
* Manage and motivate a team for continuous increase in sales and efficiency;
* Deal with staffing issues such as interviewing potential staff and conducting performance reviews;
* Ensure standards for quality, customer service and health and safety are met;
* Respond to any customer issues promptly and efficiently;
* Ensure that the store maximises sales opportunities;
* Communicating with customers, the team, Head Office, senior management team, employees at other stores, etc. in person, over the phone, and by email;
* Comply with regulations on store operations;
* Monitor staff behaviour, attitude, and presentation to make sure they are a positive reflection of the retail stores values;
* Share product knowledge with customers and with stores team members;
* Inspire the team to do their best by being a role model and an authoritative example of their possible future with the company.
The successful Store Manager will have
* At least 3 years management and sales experience;
* To be able to deliver targets and drive sales growth;
* Effective leadership and the ability to motivate others;
* The ability to plan and prioritise workloads and delegate accordingly;
* Customer focus;
* The ability to multi-task and work under pressure;
* A desire to work as part of a team to generate fresh and innovative ideas;
* Excellent numerical skills;
* Excellent I.T. skills;
* Great communication skills;
* Teamworking skills;
* Enthusiasm;
* Confidence;
* To be very competitive in nature;
* Positive attitude.
Overall
We are looking for candidates with a CV that proves they are a proactive manager with hands-on experience and can meet all the above requirements as well as provide examples of past successes.
Founded in 1994, Fitness Superstore is a successful retail and distribution business selling through 12 stores, telephone, and website with an annual turnover of over £30m. Fitness Superstore is a destination store business where customers travel to see and try a huge range of fitness equipment in impressive showrooms, which are the largest in the UK. As an industry leading specialist, and the UKs No. 1 Fitness and Gym Equipment Supplier pride themselves on providing an outstanding customer service experience to every customer.
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