The vacancy If you are passionate about helping people, have the skills to guide customers to better manage their homes, and you would like to join an organisation certified as a Great Place to Work - we want you at Bromford. As a neighbourhood coach, you'll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities, as well as offering coaching and guidance. Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You'll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers. Working closely with our maintenance and lettings teams, you'll make sure we effectively allocate empty homes, manage customers' expectations around repairs as well as escalate any property maintenance issues. The ideal candidate is someone who genuinely cares about people while possessing the resilience to manage a busy and varied workload. We're looking for a self-starter with excellent communications skills, natural curiosity, and the ability to navigate challenging conversations. Your empathy, combined with your efficiency and problem-solving skills, will be key to success in this position. If you're ready to make a positive impact we want to hear from you You will be someone who: Has experience working in a customer facing role, ideally within housing management Strives to achieve performance targets, maximising customer satisfaction Is tenacious and resilient - who does what it takes to achieve the right outcome Sees the best in people and has the capacity to coach Has a reputation for first-rate influencing, negotiating and relationship building skills Has access to a vehicle and a full driving licence. This role is a 6-month fixed term contract, full time and subject to an enhanced DBS check. You'll manage a patch around Cannock (WS11 7WT) with travel to and from surrounding areas required. Regular home working is available. Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others. Apply before Sunday 24 November for an opportunity to join a Great Place to Work Interviews will take place on Monday 2 December at our Lichfield office. About us We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues. We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too. We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community. Great Place To Work Certified Bromford have been certified as a Great Place To Work (Nov 22 - Nov 23). The 2023 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.