AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention. Our mission\: Empower people to live a better life. Our values\: Customer First, Courage, Integrity and One AXA. Join Our Team as a Compassionate and Diligent Nurse in Office-Based Medical Assistance Role Are you a quick-thinking and methodical nurse seeking an exciting office-based opportunity to truly make a difference? We are looking for passionate qualified nurses to join our dynamic International Emergency Team and provide top-notch medical assistance to millions of customers in the UK and worldwide. Key Responsibilities: Provide timely and appropriate information to customers over the phone based on professional expertise and training. Exceed customer expectations for each case and ensure their needs are met. Regularly monitor individual cases to maintain focused and effective service. Collaborate with healthcare professionals and organizations to deliver prompt and accurate service. Utilise necessary IT software systems and stay updated on medical information. Communicate effectively with medical professionals globally when required. Provide high-quality training to medical assistance personnel and maintain medical equipment as needed. Exercise cost control within insurance policies and escalate issues when necessary. Anticipate, approve, and monitor estimated costs for clients, updating them regularly. Maintain relevant professional qualifications and accreditations. Working Hours: Our Medical Assistance Team operates 24/7, providing support from our office environment with the option for hybrid working. You will work 22.5 hours per week spread across 3 days, with 7.5-hour shifts scheduled between 07\:30 and 20\:00 over Monday to Sunday, including bank holidays. Notably, Sunday work hours are 9\:00 to 17\:00. Shifts are scheduled via a set rota-based system, following a one-week-on, one-week-off schedule. Salary: For 22.5 hours per week, we are offering a pro-rata salary of £24,570 per annum (based on the full-time salary of £38,220). Training: You will receive an extensive 12-week training programme and will be assigned a dedicated "Training Buddy." Please note that training will follow our hybrid working pattern and take place on a full-time basis from 9\:00 to 17\:00, Monday to Friday, for the first 6 weeks. After that point, the remaining half of your training will follow the shift pattern of the role. At AXA Partners, we take great pride in our exceptional customer care and our unwavering focus on continuously enhancing our high-quality support and nurturing the development of our team. Qualifications/Experience: Registered Nurse with a minimum of 5 years post-registration experience, including at least 2 years in acute areas such as ITU/A&E/CCU or equivalent. Evidence of current registration and revalidation with NMC and membership of the Royal College of Nursing. Experience in repatriation work is desirable. Sufficient medical knowledge, travel insurance knowledge, and worldwide repatriation knowledge to make decisions according to set protocols on behalf of the duty MO. Excellent customer service and communication skills, with the ability to handle language and cultural barriers. Willingness to take initiative to solve problems and know when to refer to a doctor or operations team leader. Super-organized with the ability to work under pressure and meet customer deadlines. Extensive worldwide personal travel experience is desirable. Additional language skills would be advantageous but not essential. Essential Requirements for Repatriation Work: Ability to work alone and unsupervised, making instant decisions to ensure patient safety, including improvisation when necessary. Ensuring up-to-date ILS / ALS / PALS training every year and bi-annual health and safety training. Knowing when to communicate with the UK office base if there are issues beyond your control during repatriation work. Maintaining sufficient clinical knowledge to handle medical situations within the scope of your Duty of Care responsibility. Membership of the IFNA (In-Flight Nurses Association). Application Process: Pre-screening – quick telephone call with a member of the recruitment team to discuss key details of the role, answer top-line queries, and complete a background screening questionnaire. First stage interview – a short virtual interview with the Head of UK Medical Services conducted via Microsoft Teams. Assessment Centre – 4-hour assessment centre held onsite in the Redhill office that includes a building tour, skills test, and a final stage interview. Scheduled to take place in late November. AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters. By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.